Support Engineer

1 month ago

Auckland City, New Zealand Ericsson Full time

**Join our Team**:
**About this opportunity**:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.

**What you will do**:

- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
- Actively participate in on-site activities, particularly when remote access is insufficient.
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
- Support problem management in identifying and categorizing significant operational or business impacting problems.
- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.

**The skills you bring**:

- Customer Problem Management.
- Negotiation.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
- Coaching and Mentoring.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.

Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**:

- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.

  • Engineering Chapter Lead

    3 months ago

    Auckland City, New Zealand WWNZ SUPPORT Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Senior Test Engineer

    2 months ago

    Auckland City, New Zealand WWNZ SUPPORT Full time

    Drive testing initiatives and develop capability in a supportive team - Competitive base salary + Bonus + 10% store discount + Other group discounts - Funky Ponsonby office with free parking and hybrid / flexible working **Ready to make an impact? We are! We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique...

  • Support Engineer

    7 months ago

    Auckland City, New Zealand RWA Technology People Full time

    Work for a leading New Zealand owned, IT Support & Communications Company - Great Location, modern offices in Auckland CBD. - Great Opportunities for career progression Formed in 2008, Intellium is a leading New Zealand owned, IT Support & Communications Company requiring a well-rounded IT support engineer with logical problem-solving skills and excellent...

  • Operations Support Engineer

    6 months ago

    Auckland City, New Zealand Working In Full time

    Work hard and have fun while doing so! We are looking for an Operations Support Engineer to join our hardworking and passionate Events team within the Construction industry. You will be based in Auckland with opportunities to temporarily travel for work to other locations around New Zealand as events require. This is a permanent full-time position and a...

  • Ict Support Engineer

    6 months ago

    Auckland City, New Zealand Expert IT Group Full time

    Our Company Expert IT is a managed service provider with a reputation for delivering remote and on-site services with technical excellence. The role is based in Manukau city, Auckland but offers an opportunity to travel across New Zealand. The Role As a result of our continued growth, we are looking for a Support Engineer to join us on a permanent basis,...

  • IT Support Clarity Engineer

    6 months ago

    Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for IT Clarity Support Engineer for one of our clients in Auckland, New Zealand. **Short...

  • Support Engineer

    1 month ago

    Auckland, New Zealand Cyclone Computer Co Ltd Full time

    Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our...

  • Network Engineer

    7 months ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Bring a real passion for your internal customer’s needs - Competitive Base salary + Bonus + Grocery discount card + other discounts on offer - An opportunity to showcase your strong networking skills **Ready to make an impact? We’re looking for a Network Engineer reporting to our Network and Platforms Lead; working alongside a dedicated technical...

  • Sales Support Engineer

    7 months ago

    Auckland City, New Zealand Tempsnz Ltd Full time

    Our customer is a National supplier of process instrumentation for a wide range of industries such as Food & Dairy, Water/wastewater, petrochemical and Chemical. The range of services also include Gas Detection, Customised Panels, Engineering services, field commissioning and maintenance. We are in the look out for a Sales Support Engineer to assist...

  • Support Engineer

    2 weeks ago

    Auckland, New Zealand Cyclone Computer Co Ltd Full time

    Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our...

  • L2 Support Engineer

    4 months ago

    Auckland City, New Zealand Lumino The Dentists Full time

    **Company Description** Abano healthcare is a leading healthcare provider in both New Zealand and Australia committed to delivering exceptional patient care across all of our brands; Lumino, Maven Dental and 1300Smiles. As part of our team, you'll have the opportunity to make a meaningful impact in the healthcare industry while advancing your skills and...

  • Senior Test Engineer

    7 months ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Drive testing initiatives and develop capability in a supportive team - Competitive base salary + Bonus + 10% store discount + Other group discounts - Funky Ponsonby office with free parking and hybrid / flexible working **Ready to make an impact? At Woolworths NZ, we build and extend our digital and data capabilities to ensure connected customer...

  • Software Support Engineer

    6 months ago

    Auckland City, New Zealand Marel Full time

    **Grateful to have someone who counts on you? Our Software Support Engineers are.** At **Marel**, we are looking for a **Software Support Engineer**, based in **A**uckland, New Zealand**. This role will provide remote customer support for Marel Software based on Marel’s support processes, also deliver on-site technical services for our customers...

  • Customer Support Engineer

    7 months ago

    Auckland City, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...

  • Senior Test Engineer

    7 months ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Drive testing initiatives and develop capability - Competitive Base salary + Bonus + Grocery discount card and group discounts - Funky Ponsonby office, Agile environment, flexible working options **Ready to make an impact? At Woolworths NZ, we build and extend our digital and data capabilities to ensure connected customer experiences. We work end-to-end...

  • Technical Support Engineer

    6 months ago

    Auckland City, New Zealand Temperzone Full time

    Company Description NZ owned and operated, Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to...

  • Cloud Support Engineer

    6 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting in Linux and / or Windows - Experience with Networking and troubleshooting - Experience in secure corporate access and communications including protection from attacks and vulnerabilities - Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting AWS Sales,...

  • Technical Support Engineer

    6 months ago

    Auckland City, New Zealand Red Hat Software Full time

    About the job: The Red Hat Enhanced Solution Support (ESS) team is looking for a Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container...

  • IT Support Engineer

    4 months ago

    Auckland City, New Zealand Rentokil Initial Full time

    Our friendly IT team has a fantastic opportunity for an enthusiastic and experienced IT Support Engineer who has a passion for all things technology to join the team in our Mount Wellington office. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. You will be part of a dynamic team in...

  • Desktop Support Engineer

    6 months ago

    Auckland City, New Zealand Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...