Support Engineer

2 days ago

Auckland, New Zealand Cyclone Computer Co Ltd Full time

Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our clients.You'll have the backing of a collaborative and rapidly growing Auckland Engineering team including Support Engineers, Senior Engineers, Consultants and Architects, ensuring that you are supported in your career development every step of the way.When engaging with our customers, you'll have the opportunity to demonstrate your technical expertise and deliver top-notch customer service. Working with a diverse range of technologies, you will also be responsible for maintaining customers' infrastructure, both cloud and on-premise, our Support Engineers play a pivotal role in providing second to none support to our customers.What you will do:Respond to incidents and requests logged by customers and provide support with escalations to a successful outcome.Management of problems to resolution covering software, hardware and infrastructure as defined by service level agreements and expectation with Cyclone and its customers.Incident and Service Request Management following standard incident management and processes.Maintaining documentation and logging issues and time in ticketing systems.What's in it for you?Ongoing professional development and certificationsCompetitive salary and benefits package including health insuranceFour weeks' annual leave and the option to purchase an additional five daysMatching donations to charity up to $1,000 per yearDiscounts on IT hardware from our vendorsA full set of the necessary equipmentTeam events and social activitiesWhat you will bring:Excellent communication skills, both verbal and writtenVendor Qualifications or equivalent experienceGood problem-solving abilities with an ability to communicate in clear, easy to understand termsBasic hardware, network and software supportGood knowledge of productivity environmentsA passion for documentation and process improvementAbout us:Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, Engineers and Consultants. Working at Cyclone includes the opportunity to thrive in:Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.Being part of a collaborative team, with tight customer and supplier relationships.A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.To apply:All applicants MUST be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a support engineer?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current New Zealand driver's licence?How would you rate your English language skills?How many years' experience do you have in the IT industry?
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