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Customer Service Rep

5 months ago

Dunedin, New Zealand Contact Energy Full time

Company Description
**Watch our video on how you can put your #HumanEnergy where it matters**

**Ko wai mātou | About us**

Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi. Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō-ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters. We are passionate about our mission and proud to have a tribe of people behind us working towards a common purposes. With such an ambitious goal, you might ask yourself - how does this opportunity help support a better, cleaner NZ

**This role requires no prior experience You just need to be comfortable with a computer and have a great attitude**

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, discounts on Contact Energy products_, _and more.

**Job Description**:
**Watch the video on this ad, to give you a feel for our Contact Centre**

As one of our #HumanEnergy in our Contact Centre on our inbound call line, you will be supporting everyday Kiwi's across Aotearoa with all their energy and broadband needs

Some of your queries may be related to: billing, payment, moving house and everything in between

This is an inbound call centre so you will be will be answering inbound phone calls on a rostered queue.

**Qualifications**:
No previous experience or qualifications needed, just a great attitude and being comfortable using multiple computer systems

We are really big on 360 feedback here at Contact, so that means from your leader/ team mates/ and customers, learning is a everyday occurrence

Working across multiple systems you’ll need to be comfortable with computers, with a great typing/processing speed to keep up with the mahi

We aren’t looking for robots and don’t use scripts, so being able to connect with people and hold a convo is a must.

Additional Information
- Start date 29th May
- Training is based for minimum 6 months in our Dunedin office
- Working from home options available after training
- In case you haven't yet, watch the video