Technical Support Engineer

4 months ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

We have established a dedicated business unit within the greater Gallagher corporate to bring dynamic and innovative thinking to the security space. With a solid investment in R&D and innovation, we have high ambitions for momentous growth over the next few years, and we need the right people in the right places to help us get there. So, come and be part of a genuine New Zealand success story, building new products targeting a global audience.

**The Opportunity**

Join our Global Tech Support Team and be the first point of contact when customers or Channel Partners require technical assistance. This role ensures our customers and stakeholders globally receive world-class technical support for their Gallagher Security products. This role is located at our head office in Melville, and as we support several global time zones, you will be required to work a rolling shift pattern between 7am and 11:30pm, including some public holidays. There are also some on-call responsibilities to cover weekend shifts with a rostered day off the week after your on-call shift.

**As part of #TeamGallagher you will**
- Undertake root cause analysis techniques so issues are clearly defined and understood.
- Continuously learn, gain knowledge, and develop skills regarding Gallagher Security products, customers, and processes.

**To be considered for this role, you will have**
- Strong understanding of IS networking and device troubleshooting.
- Prior experience in a help desk or customer service-based environment
- Knowledge of Access Control Systems would be advantageous.
- Team-focused with the ability to work together to achieve common goals.
- Customer-focused with good communication skills both written and verbal. Respects and works well with others. Commits self to delivering high standards of customer service.

**Why Gallagher?**

You’ll be joining a responsive future focused team with a supportive, flexible work culture. It’s the culture at Gallagher that results in 94% of our people saying they are proud to work here.

We care about supporting our people to grow and learn, so we host regular development seminars, our people attend conferences, and on the job we work with customers who encourage us to push the boundaries every day. We also offer:

- Competitive Salary and Bonuses
- Flexible hours & hybrid work arrangements; Full trust working environment that enables you to work in whichever way best achieves positive outcomes for your team
- When you’re in the office, we have free parking, subsidised on-site café and great eateries nearby
- Discounts at Health, Fitness and Childcare providers, and free flu vaccinations
- Superannuation contribution up to 5%
- Student Loan Repayment Assistance Scheme
- Access to our community giving programme, enabling you to do some volunteer work, ask Gallagher to donate to an organisation you’re involved in, or take part in a corporate challenge
- Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches.

Growth at Gallagher is constant, and we are building our team with like-minded individuals who relate to our story so that together we can continue to push the boundaries of what is possible.

  • Advanced Technical Support Engineer

    5 months ago

    Hamilton, New Zealand Nokia Full time

    The Advanced Technical Support Engineer - Core assures End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and...

  • Senior Technical Director

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Lead a Thriving Team of ExpertsAs a Senior Technical Director at Construction And Technical Recruitment, you will have the opportunity to lead a team of experienced professionals in delivering high-profile projects that shape New Zealand's infrastructure and planning landscape.With a strong background in civil engineering, senior planning, and licensed...

  • Senior Technical Director

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical DirectorAre you a seasoned professional looking to take the next step in your career? We are seeking a Senior Technical Director to join our team at Construction And Technical Recruitment. As a Senior Technical Director, you will be responsible for leading complex projects, developing and maintaining strong relationships with key clients,...

  • Senior Technical Director

    1 week ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical DirectorWe are seeking a highly skilled Senior Technical Director to lead our team of engineers and planners in delivering complex projects.The ideal candidate will have a strong background in civil engineering, senior planning, and licensed surveying, with a minimum of 10 years' experience in New Zealand.Key responsibilities include:Leading...

  • Senior Technical Director

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Leadership Opportunity:We are seeking a highly skilled and experienced professional to join our team as a Senior Technical Director. This role offers a unique opportunity to take ownership of our engineering and planning division, leading complex projects and driving business growth.Key Responsibilities:Lead high-profile projects, ensuring technical...

  • Senior Technical Director

    7 days ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical Director OpportunityWe are seeking a highly skilled Senior Technical Director to join our team and lead complex projects in New Zealand's infrastructure and planning landscape.Key ResponsibilitiesDrive the firm's strategic direction and long-term growth.Lead high-profile projects, ensuring technical excellence and timely delivery.Develop and...

  • Technical Safety Engineering Manager

    2 months ago

    Hamilton, New Zealand Fonterra Full time

    **General Information**: - Date Published- 11-Sep-2024- Advertising Ends- 18-Sep-2024- Country- New Zealand- Location- Canterbury, Hamilton & North Waikato, Northland, Southland, Taranaki, Taupo & Southern Waikato- Role Type- Engineering- Work Type- Permanent- ID#- 9967**Position Description**: **Our Co-operative** **Fonterra’s strength is in the...

  • Senior Structural Engineer

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Structural EngineerWe are seeking a highly skilled and experienced Senior Structural Engineer to join our team in Hamilton. As a key member of our multidisciplinary team, you will be responsible for delivering high-quality structural engineering solutions for a range of projects.Key Responsibilities:Lead the development of structural engineering...

  • Senior Ecologist

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Job Title: Senior Ecologist & Environmental EngineerJob Summary: We are seeking a skilled Senior Ecologist & Environmental Engineer to lead initiatives supporting diverse land development projects and expand Ecology/Environmental capabilities across the Waikato region.Key Responsibilities:* Conduct environmental project assessments* Provide ecological...

  • Geotechnical Engineer

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Geotechnical Engineer RoleWe are seeking a highly skilled Geotechnical Engineer to join our team in Hamilton, Tauranga, or Auckland. As a Geotechnical Engineer, you will be responsible for applying your geotechnical expertise to a wide range of projects throughout the region and wider New Zealand.Key Responsibilities:Apply geotechnical analysis methods and...

  • Geotechnical Engineer Position

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Geotechnical Engineer Job OpportunityWe are seeking a highly skilled Geotechnical Engineer to join our team in Hamilton, Tauranga, or Auckland. As a Geotechnical Engineer, you will be responsible for applying your expertise to a wide range of projects throughout the region and New Zealand.Key Responsibilities:Apply geotechnical expertise to various projects,...

  • Senior Ecologist

    7 days ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    We are seeking a highly skilled Senior Ecologist & Environmental Engineer to join our clients expanding team in Hamilton. As a key member of our Ecology/Environmental team, you will lead initiatives to support diverse land development projects and expand our Ecology/Environmental capabilities across the Waikato region.Key Responsibilities:Conduct...

  • Senior Environmental Engineer

    2 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    As a Senior Environmental Engineer with Construction And Technical Recruitment, you will lead initiatives to support diverse land development projects and expand our Ecology/Environmental capabilities across the Waikato region.Key Responsibilities:Conduct environmental project assessments to ensure compliance with regulations and industry standards.Provide...

  • Technical Cadet

    5 months ago

    Hamilton, New Zealand Sealed Air Full time

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Our people are entrepreneurial innovators and problem solvers committed to bringing unique...

  • Civil Engineer, Senior Planner, Licensed Surveyor

    5 hours ago

    Hamilton, New Zealand Construction And Technical Recruitment Full time

    Perfect for senior professionals looking to take a next step in their career by joining a growing firm with leadership opportunities and shareholding Potential New Partners (Principals with Shareholding Options) Location: Hamilton, New Zealand Type: Permanent, Full-time This opportunity is perfect for senior professionals looking to take the next step in...

  • Civil Engineer, Senior Planner, Licensed Surveyor

    2 weeks ago

    Hamilton, New Zealand Construction And Technical Recruitment Full time

    Potential New Partners (Principals with Shareholding Options) Location: Hamilton, New Zealand Type: Permanent, Full-time   This opportunity is perfect for senior professionals looking to take the next step in their career by joining a growing firm with leadership opportunities and shareholding options. We are seeking Chartered Civil Engineers (CPEng),...

  • IT Field Support Engineer

    5 months ago

    Hamilton, New Zealand TRT GLOBAL SOLUTIONS PHILIPPINES INC. Full time

    **Position**: Associate Field Engineer **Location**: Hamilton, NI **Requirements**: - Training and Certification would be an advantage. - Hardware Certification on Various Hardware platforms - Strong understanding of Windows/Unix fundamentals - AIX - IBM Certified System Expert - IBM Storage - IBM Certified Specialist - Midrange Storage Technical...

  • Civil Engineer, Senior Planner, Licensed Surveyor

    6 days ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    perfect for senior professionals looking to take a next step in their career by joining a growing firm with leadership opportunities and shareholding Potential New Partners (Principals with Shareholding Options) Location: Hamilton, New Zealand Type: Permanent, Full-time This opportunity is perfect for senior professionals looking to take the next step in...

  • Civil Engineer, Senior Planner, Licensed Surveyor

    1 week ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    Potential New Partners (Principals with Shareholding Options) Location:  Hamilton, New ZealandType: Permanent, Full-time This opportunity is perfect for senior professionals looking to take the next step in their career by joining a growing firm with leadership opportunities and shareholding options. We are seeking Chartered Civil Engineers (CPEng),...

  • Desktop Support Engineer

    1 month ago

    Hamilton, New Zealand Assess HR Full time

    Pulse Technology Solutions is an IT service provider based in Hamilton, helping businesses manage their technology infrastructure in the Waikato, and around New Zealand. We have been steadily growing over the past several years and we are looking to add to the team as we get bigger and busier. We are looking for a **Level 1 Desktop Support Engineer** to...