Process Excellence Chapter Lead

2 weeks ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 66790
**Department**: NZ Strategic Execution Project Management Office
**Division**: New Zealand
**Location**: Auckland or Wellington
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

The Process Excellence (PX) Chapter Lead is critical to making this happen. This role is a driver behind the ANZ Bank process management strategy, a key member of the Process Excellence Centre of Excellence and is responsible for bringing together deep process expertise and developing process capability across the business. The Chapter Lead ensures process lifecycle and management is delivered consistently, and will be responsible for overseeing and leading higher end process work.

Additional key responsibilities of the role will include the following:
Effectively leading a team of Process specialists responsible for QA process documentation, supporting Process Excellence assignments, process mapping, process baselining and other process support

Manage supply of capability and capacity for specialist process resources, directly from the Chapter but also through other channels such as our overseas ANZ Group Capability Centre and third parties

Work along other key stakeholders across the CoE to ensure prioritization and capacity to deliver commitments and ensure PX Leads are well supported with specialist capability to deliver assignments

Managing process support (incl process data) requirements to enable process assignments, data mining/process intelligence

Work collaboratively with PX Governance and PX Product Lead to ensure compliance, adoption and training of ANZ Process standards, frameworks and Signavio.

**Role Location**: Auckland or Wellington

**Role Type**: Permanent, Fulltime

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Deep expertise in process models, tools and frameworks, including BPMN, APQC and Signavio

Proven experience leading, engaging and enabling a team of specialists, managing capacity, capability and resourcing

Proven stakeholder management and experience building meaningful relationships across a business, influencing senior leads and engaging wide audiences

Demonstrated ongoing commitment to continuous improvement of processes to optimise business performance whilst ensuring an integrated outcome within and across teams

Detailed knowledge of process analytics and experience in facilitating process design and optimisation

Superior analytical skills and an ability to analyse difficult problems and work on tasks with high complexities

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to

better understand and meet the needs and interests of our increasingly diverse workforce.


Te Rā Ōtinga - Job Posting End Date

07/06/2024, 11.59pm, (Melbourne Australia)

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