Regional D&d Customer Engagement Lead Northern

3 weeks ago


Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

**Secondment opportunity until June 2024**

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

Te Whatu Ora is seeking a highly motivated and experienced leader to join our Data & Digital - Integration and Delivery team as a Regional Customer Engagement Lead for the Northern Region. This pivotal role offers a unique opportunity to lead customer engagement and stakeholder alignment during a period of transition towards a Regional/National focus. Reporting to the Data & Digital Regional GM Integration & Delivery - Northern, you will play a critical role in maintaining customer satisfaction, managing service delivery issues, and facilitating smooth interactions between customers and Data & Digital services.

**Please note: this opportunity is only open to current Te Whatu Ora permanent and fixed-term employees.**

**Mōu | About you**

As the Regional Customer Engagement Lead, you will hold important responsibilities during our transition to a Regional/National focus within the regional customer leadership team. Reporting to the Regional GM Integration & Delivery, your main tasks will be to align customer engagement and stakeholder approaches between Data & Digital and regional services. You'll also act as a temporary contact for key customers in the region, helping manage any service-related issues, incidents, or escalations while we develop and implement new Data & Digital structures and processes.

Collaboration with cross-functional teams is a key aspect, ensuring customers are seamlessly connected to the appropriate Data & Digital services and well-informed about changes that might affect their interactions. Monitoring customer satisfaction and taking steps to uphold service quality during this transition period will be crucial. Any insights or emerging issues will be shared with the Regional Data & Digital Lead and National Transition Lead as needed.

Building and maintaining strong relationships with regional stakeholders is another significant aspect of the role. Your contribution will be invaluable in supporting our Data & Digital program throughout the initial ten-month transition, which sets the stage for the upcoming mobilisation phase focused on modernising our digital services.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Leadership: Prior service delivery leadership and relationship management experience with a focus on ICT service delivery and strong regional networks and relationships.
- Change Management: Proven expertise in leading regional customer-facing transition projects, driving change initiatives, and maintaining customer loyalty during transitions.
- Collaboration: Exceptional collaboration and stakeholder engagement skills, able to work effectively with diverse teams and influence stakeholders at all levels within the region.
- Strategic Thinking: Results-oriented with strong analytical and problem-solving skills, capable of making data-driven decisions and prioritizing tasks in a dynamic environment.
- Cultural Competence: Understanding of Pae Ora (Healthy Futures) Act 2022, Te Tiriti o Waitangi, and the commitment to equity, with cross-cultural appreciation and knowledge of tikanga Māori (or willingness to learn).
- Adaptability: Thrives in ambiguity, navigates change effectively, and maintains a flexible approach to tasks.
- Education: Post-graduate qualification in Business, Commerce, or comparable extensive senior leadership experience

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing po



  • Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Secondment opportunity until 30 June 2024** Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of...

  • L&d Advisor

    4 days ago


    Wellington City, New Zealand Alpha Recruitment NZ Full time

    **Position** **L&D Advisor** **Division** The Johnson Group**Job Type** Contract**Location** Wellington**Ref#** EW6228**Posted** 12 February 2024**Close off** 19 February 2024Our client has an hourly rate contract opportunity for a Learning & Development Advisor, to help deliver an operational change and training focused project for 4 months from...

  • Senior L&d Consultant

    3 weeks ago


    Auckland City, New Zealand SKYCITY Full time

    **About the role**: Our Learning team are currently recruiting for a Senior Learning & Development Consultant on a six month fixed term contract. Key responsibilities in this role will include: design and delivery of purpose and future driven training, building and maintaining strong stakeholder relationships and working in collaboration with the wider L&D...


  • Auckland City, New Zealand SkyCity Entertainment Group Full time

    **About the role**: Our Training Department are currently recruiting for a Senior Learning & Development Consultant on a fixed term contract. Key responsibilities in this role will include: design and delivery of purpose and future driven training, building and maintaining strong stakeholder relationships and working in collaboration with the wider L&D team...

  • R+D Engineer

    2 weeks ago


    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is delighted to be working with an innovative software company who's products are used in over 300 labs across different countries. Join their close-knit friendly team to advance and develop their software products in the R+D team. They are seeking an R+D Engineer to join and take ownership of their applications, both internally and externally....


  • Auckland City, New Zealand Kings Recruitment Full time

    Exciting chance to join a large progressive Mangere based HVAC Company. - Design, simulate, model new concepts & investigate new technologies. - Fantastic career opportunity. Great remuneration. High calibre team environment. **Refrigeration Design Engineer - **This is an outstanding career opportunity to work in an innovative R&D Department. Join this...


  • Auckland City, New Zealand Goodman Fielder Full time

    Goodman Fielder is a leading global food company committed to making everyday food better for everyone. We own a host of iconic brands that generations of people have grown up with and put in their supermarket trolleys every week including Vogels, Meadow Fresh, Molenberg, Puhoi Valley, Fortune and Edmonds to name a few. We also supply key ingredients to our...

  • Nz

    1 week ago


    Auckland City, New Zealand AMP Full time

    **JOB DESCRIPTION**: **About the role** We are seeking a passionate and driven Māori law graduate to join AMP for a 2-year fixed-term opportunity to support the wider Legal & Governance team with the implementation of initiatives which drive business strategy. The successful Graduate Lawyer can expect to be supported with their professional legal studies...


  • Auckland City, New Zealand Kings Recruitment Full time

    Exciting chance to join a large progressive Mangere based HVAC Company. - Design, simulate, model new concepts & investigate new technologies. - Fantastic career opportunity. Great remuneration. High calibre team environment. **Refrigeration Systems Engineer - **This is an outstanding career opportunity to work in an innovative R&D Department. Join this...

  • Fast Food Cook

    2 weeks ago


    Auckland City, New Zealand E&D FOOD LIMITED Full time

    E&D Food Limited t/a Eastern Cuisine Restaurant is a busy restaurant in Auckland City Centre and we are now hiring 3 Fast Food Cooks. Company Name: E&D Food Limited Trading Name: Eastern Cuisine Restaurant Work location: Auckland Length of employment: Full time and permanent. Hours: 40 hours per week (Minimum 30 hours guaranteed) Payrate $24.00 to...


  • Auckland City, New Zealand Kings Recruitment Full time

    Exciting chance to join a large progressive Mangere based HVAC Company. - Design, simulate, model new concepts & investigate new technologies. - Fantastic career opportunity. Great remuneration. High calibre team environment. **Refrigeration Systems Engineer - **This is an outstanding career opportunity to work in an innovative R&D Department. Join this...


  • Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Northern region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the...


  • Auckland, Auckland, New Zealand Goodman Fielder Pty Limited Full time

    29-May-2024 GF/3710 Auckland Category: Position Type: Full Time Attachments: No File Attached Application Close Date: 19-Jun-2024 Job DescriptionGoodman Fielder is a leading global food company committed to making everyday food better for everyone. We own a host of iconic brands that generations of people have grown up with and put in their...


  • Auckland, Auckland, New Zealand AMP Full time

    Full time Reporting to the Finance Manager, the Senior Financial Accountant provides quality and timely information to safeguard AMP's financial assets. The Auckland Finance team are always looking for ways to transform the landscape of financial reporting at AMP, most recently this has been the implementation and optimisation of Alteryx.The Senior...


  • Auckland, New Zealand AMP Group Full time

    We're looking for an experienced Contact Centre Manager to join our Client Services Leadership Team As the Contact Centre Manager, you will be responsible for overseeing the daily operations of the contact centre, ensuring that the team delivers high-quality customer service across multiple channels, including phone, email, and livechat. You will also...


  • Auckland City, New Zealand The Clorox Company Full time

    Clorox is the place that’s committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. CloroxIsThePlace Your role at Clorox: We are looking for a sales professional...


  • Auckland City, New Zealand Emergent Full time

    Key part of the management team - Driving business performance This is a key leadership role with a large Australasian organization that delivers end-to-end transport/delivery services and comprehensive logistics management in and outside of New Zealand, with 28 branches across the country. The Northern Regional Manager is responsible for the Upper North...


  • Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Northern region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the...


  • Auckland City, New Zealand Downer Group Full time

    Downer manages and maintains more than 25,000 kilometres of road networks across New Zealand and South Pacific. We are a leading manufacturer and supplier of bitumen-based products and an innovator in the sustainable asphalt industry. Our road network solutions are underpinned by industry-leading research, development and innovation, unique asset management...

  • Tpm On Demand Manager

    3 weeks ago


    Auckland City, New Zealand Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland Full time

    As a Technology Platform Manager you are accountable for the outcome of your platform as well as determining the optimal way of achieving them technically, commercially and financially. The purpose of this role is to understand and deliver fit for purpose hybrid technology infrastructure services in line with agreed service outcomes for Te Whatu Ora, Hybrid...