Customer Success Manager

3 weeks ago


Wellington City, New Zealand Stuff Full time

Are you an entrepreneurial-minded individual with a passion for customer success? If so, we want you to join our team as a Customer Success Manager in Wellington.

**About Us**:
At Stuff, we're dedicated to helping our customers connect instantly and seamlessly with their audiences using our cutting-edge products. We believe in the power of strong customer relationships, and we're looking for a dedicated Customer Success Manager to join our team and play a key role in our success.

**Key Responsibilities**:
As a Customer Success Manager, you'll be an essential part of our team, working closely with our Account Directors and high-value customers to ensure their success. Your responsibilities will include:

- ** Data-Driven Sales**: Actively turn data into sales information to identify opportunities for growth and retention.
- ** Sales Support**: Provide clients with superior sales packs and presentations to showcase the value of our products.
- ** Customer Engagement**: Work with recurring customers on their bookings and handle sales conversations via phone to enhance the customer experience.
- ** Relationship Management**: Maintain and strengthen relationships and revenues with our high-value customers.

**To be successful in this role, you should**:

- Have a sound knowledge of effective sales calls or meeting structures.
- Excel in building trust-based, business-focused relationships with decision-makers and key influencers.
- Project a positive and professional image of Stuff in all interactions.
- Possess strong organisational skills and thrive in a fast-paced environment with multiple deadlines.
- Understand CRM systems.
- Have a good understanding of digital marketing.

Ka oti rānei i a koe tēnei mahi? Kāti, tono mai ināianei kia tīmata ai tō haerenga me Stuff i tēnei rā.

Stuff champions inclusion. Be it gender, ethnicity, beliefs, abilities or experiences - we know that diversity brings another lens through which we all learn, connect and grow.

E kōkiri nei a Stuff i te whāinga kia whai wāhi ai te katoa. Hāunga te ira, te iwi, ngā whakapono, ngā āheinga, ngā wheako rānei o te tangata - e mōhio nei tātou mā te kanorau e whai tirohanga hou ai, e ako ai, e tūhono ai, e whanake anō ai tātou katoa.

Nā runga i tā mātou ū ki tētahi taiao mahi e whakaatu ana i te kanorau o ngā hapori i Aotearoa, i te ao, i te pō, ka pōhiringia, ka ākina anō ngā tono mahi a te marea whānui, hāunga te ira, te iwi, te hauātanga, te pakeke rānei. E ū nei mātou ki te whai kia wātea ai ā mātou ara whai mahi ki te katoa i runga i te mana taurite.

**Disclaimer: Stuff does not accept unsolicited agency resumes. Stuff is not responsible for any fees related to unsolicited resumes.**

**Job Details**:

- Reference #
10545- Posted on
25 Jan 2024- Closes on
01 Feb 2024 12:00- Location(s)
Wellington- Expertise
Sales- Job level(s)
Graduate- Work type(s)
Full Time- Work arrangement
Permanent



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