Customer Service Assistant Manager

2 days ago


Auckland City, New Zealand ZIM Full time

**We are always looking to grow our teams with talented people Join our expanding team NOW**

**Key Responsibilities**
- Clearly identify the priorities and deadlines in each section and ensure they are achieved, noting the constraints that operational requirements and procedures may present and the importance of customer service to the long term relationship with the customer.
- Monitor Customer Service Team to enhance service of ZIM and GSL and motivate CS team person to upgrade own skill
- Conduct new customer onboarding timely and with quality to ensure smooth work relationship and good customer service experience for ZIM customers
- Input correct rate of cargo to IQSHIP
- Implement the auto rating and have the KPI achieve the globe target 75%
- Check the request from shipper & pod, sales and ask Doc Center to issue m/c and update system
- Check GMR report and update system on time
- Assessing risk and making sound recommendation and solution to satisfy customer's need
- Acting as a focal point for customer services issues and working closely with the regional customer services team.
- Ensure that staffs are properly motivated, trained, conversant with systems, procedures and legislation, and thus have the ability and flexibility to be moved between functions within the department to ensure an even distribution of workload and avoid unnecessary peaks.
- Maintain high standards of professional and technical knowledge through training, teamwork, and an awareness of market developments. Ensure an awareness of all appropriate legislation and regulations governing the movement of cargo and the documentation relevant to it.
- Establishing relationships and managing the teams according to ZIM’s policy.
- Managing and improving working process and enhance CSV service level in meeting customer's changing needs
- Drive e-commerce usage/promotion

****

**Requirements**:

- College education
- 4 years related work experience
- Knowledge of customer service processes and contact centers
- People Management Experience
- High quality & knowledge on shipping

Function:
Global Customer Service


  • Customer Service

    6 months ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    Ever thought about joining Te Mana Ārai | Customs? - Want to be part of the team that helps protect New Zealand's borders? - Get your career started with Te Mana Ārai | Customs! Based at Auckland International Airport, our Assistant Customs Officers play a vital role in welcoming and farewelling all international passengers. This is an excellent...


  • Auckland City, New Zealand Tony's Tyre Service Full time

    **Here is what you will be doing**: Monitor and contribute to technical work performed on site. The Assistant Manager should be available to assist and provide technical advice in the workshop as and when required. Assist staff to develop and maintain strong relationships with customers and staff. Have completed Company training modules and be capable of...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Waitakere City, Auckland, New Zealand GAAY OVERSEAS NZ LIMITED Full time

    Customer Service Assistants Gaay Overseas Limited Auckland Pay rate :29.66 per hour. Full time minimum 30 hours per week We are a grocery store catering to the customers from the Indian subcontinent. We are looking for TWO energetic and customer focused Customer Service Assistants to join our team. Most of all we want people with an amazing attitude...

  • Customer Service

    4 days ago


    Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time

    We are currently on the lookout for an enthusiastic and experienced Customer service /warehouse assistant to be part of a busy and growing fishing tackle company located in Panmure. This is a permanent position. The hours from March to August will be 8.30 to 12.30 pm. The hours are not limited to 4 hours. It depends on the orders received on the day. This...


  • Auckland City, New Zealand Cultivate Full time

    Based in Mount Wellington, options to work hybrid from home - Develop & empower a high-performance CS team! - Customer centric approach in a values lead organization **Customer Service Manager - Call Centre** **The Company**: - Tech based company in the B2B space - Products, Systems & Solutions services. - Privately owned business across NZ and AUS -...


  • Auckland City, New Zealand Countdown NZ Full time

    **Do you have the attitude, aptitude and aspiration to be a great Manager?... We’re looking for an **Assistant Customer Service Manager **to join our **Countdown Albert St Metro **team. We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys delighting customers and leading a...


  • Auckland City, New Zealand Countdown NZ Full time

    **Do you have the attitude, aptitude and aspiration to be a great Manager?... We’re looking for a **Assistant Customer Service Manager **to join our **Countdown Albert St Metro **team. We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys delighting customers and leading a...


  • Auckland City, New Zealand UniLodge Full time

    **Full-time, 12 months fixed term role (Maternity Cover)**: - **Manage your own Customer Service team**: - **Join our growing company!**: - **Based in Auckland CBD** We are seeking a Front Office Supervisor (referred to as Customer Service Manager internally) to join the team at Mayoral Drive property in Auckland. We are home to 700 students in our...


  • Auckland City, New Zealand Chandler Macleod Full time

    Exciting opportunity for a customer centric, people and systems focused Customer Services Manager to join this well-known, highly respected organisation who provides a work environment which values genuine people and strives for excellence in all that they do. We are looking for an all-rounder who enjoys being hands -on and is looking to take their career to...


  • Auckland City, New Zealand Emergent Full time

    South Auckland location with free parking - Full-time permanent role - Fantastic company benefits We have a great opportunity if you are looking to join a renowned and growing New Zealand business in Manufacturing and Distribution. We are looking for an experienced Assistant Team Leader or Senior Customer Service Representative looking for the next step in...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...


  • Auckland City, New Zealand Tony's Tyre Service Full time

    **_Are you a passionate and results-focused people and sales manager looking to make your mark within an already successful store? We are seeking an Assistant Branch Manager to join us in our Mt Wellington store!_** Here at Tony's Tyre and Auto Care we have been keeping Kiwi's moving for over 40 years! We are founded on providing exceptional customer...


  • Auckland City, New Zealand Sai Mobility Limited Full time

    You must hold a Relevant Diploma level qualification or Minimum 3 years of work experience in similar field at least, we will provide all the necessary training. It is a Full-time role working minimum 35 hours per week, we need people who are committed and turn up to work on time unless they have a reasonable excuse. **Position Description - Customer...

  • Service Technician

    8 months ago


    Auckland City, New Zealand Tony's Tyre Service Full time

    **Here is what you will be doing**: **Workshop** - Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance. - Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling. - Advanced technicians may be required...


  • Auckland, New Zealand Jacobs Douwe Egberts Full time

    Supply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.In...


  • Auckland, New Zealand Tony'S Tyre Service Full time

    Tony's Tyres Glenfield are on the lookout for a keen sales hunter with exceptional customer service skills to join them as an Assistant Branch Manager.Join a trusted Kiwi brand today! Here at Tony's Tyre and Auto Care we have been keeping Kiwi's moving for over 40 years!We are founded on providing exceptional customer service, the highest standards of...


  • Auckland City, New Zealand ZIM Full time

    **We are always looking to grow our teams with talented people! Join our expanding team NOW!** - Lead and guide the ZIM offices and Customer Service employees in providing the best customer experience through clear guidelines, procedures and routines enabling professionalized and consistent service with clear Service Level Agreements as a basis for nurturing...


  • Auckland City, New Zealand Muaz Holdings Limited Full time

    Muaz Holdings Limited trading as Jet Cars is currently recruiting for the full-time position of Customer Service Managers. Jet Cars in Auckland has been operative since 2012 and we have a reputation for the sale of Japanese and European imports. We are on the look out for committed Customer Service Managers to serve and manage our clients and after...