Customer Service Manager
21 hours ago
**Full-time, 12 months fixed term role (Maternity Cover)**:
- **Manage your own Customer Service team**:
- **Join our growing company**:
- **Based in Auckland CBD**
We are seeking a Front Office Supervisor (referred to as Customer Service Manager internally) to join the team at Mayoral Drive property in Auckland. We are home to 700 students in our purpose-built student accommodation complex. You will be responsible for managing a small operations team, working together to manage daily operations, leasing of our student apartments and providing resident support.
**About You**
- Full Time position available - 40hrs per week
- Roster: Monday to Friday plus occasional weekends very very occasionally overnight
- Fixed term maternity leave contract of 12 months.
- Manage the day-to-day administrative operations
- Recruit, manage and develop a team of high performing staff
- Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)
- Working with University’s in relation to leasing
- Ongoing management of the apartments including inspections and maintenance requests
- Manage the property’s financial performance
- Maintain the property to the highest level of cleanliness and presentation
- Foster and assist with the Community Spirit Program
- Prepare and provide any reports for senior management as requested
- Promote the Residential life Program within the building
- Be an active member of the emergency response team during shift times
**What you’ll need to succeed**
- Previous leadership experience in the accommodation industry
- Experience with leasing and property management (highly regarded)
- Experience in a University environment (highly regarded)
- Experience with StarRez Property Management System would be advantageous
- Highly developed interpersonal skills with the ability to problem solve & manage conflict
- A focus on service and quality with the passion to deliver outstanding experiences
- NZ Police Vetting (required)
**About UniLodge**
***
UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team
**Our Benefits and Culture**
***
Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits.
- A multicultural & diverse environment.
- Development and career advancement opportunities
- Benefits; Employee Assistance Program, activities, On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Emerging Leader Program
**What you need to do now**
***
We are a 2021 Circle Back Initiative Employer - We commit to responding to every applicant.
-
Customer Service
6 months ago
Manukau City, New Zealand Service Foods Full time**Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...
-
Customer Service Representative
7 months ago
Manukau City, New Zealand Service Foods Full timeWhen you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...
-
Driver / Customer Services - Auckland
7 months ago
Auckland City, New Zealand NZ Blood Service (NZBS) Full timePermanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...
-
Customer Service Manager
21 hours ago
Auckland City, New Zealand ZIM Full time**We are always looking to grow our teams with talented people! Join our expanding team NOW!** - Lead and guide the ZIM offices and Customer Service employees in providing the best customer experience through clear guidelines, procedures and routines enabling professionalized and consistent service with clear Service Level Agreements as a basis for nurturing...
-
Customer Service Manager
7 months ago
Auckland City, New Zealand Muaz Holdings Limited Full timeMuaz Holdings Limited trading as Jet Cars is currently recruiting for the full-time position of Customer Service Managers. Jet Cars in Auckland has been operative since 2012 and we have a reputation for the sale of Japanese and European imports. We are on the look out for committed Customer Service Managers to serve and manage our clients and after...
-
Customer Services Manager
2 months ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full timeCustomer Services Manager - Supply Chain - Auckland - Full-time - New Zealand We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialist overseeing and ensuring the delivery of exceptional customer experiences...
-
Customer Service Manager
4 months ago
Auckland City, New Zealand Auto Max Cars Limited Full timeJoin Our Team as a Customer Service Manager! Are you a car enthusiast with a passion for sales? We're looking for someone like you to join our dynamic team at Automax Cars Takanini. **About Us**: At Automax Cars, Takanini we've built a reputation for offering top-quality second-hand cars. We're on the lookout for a motivated and customer-focused person to...
-
Customer Services Manager
2 months ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time**Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...
-
Customer Service Manager
9 months ago
Auckland City, New Zealand I.F Full timeJob Responsiblities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document...
-
Customer Service Manager
5 hours ago
Auckland City, New Zealand Bright Food Asia Pacific Full time**Introduction**: At Hutchinsons we are passionate about bringing New Zealanders a World of Food. Established in 1914, we have a long track record in sourcing international and local food brands for New Zealanders to enjoy with friends and family. We provide the opportunity to support our brand partners and customers’ business growth in the dynamic, fast...
-
Customer Services Manager
21 hours ago
Auckland City, New Zealand Douglas Pharmaceuticals Full time**The role** As part of our consumer growth strategy, we strive to expand into new channels while maintaining our commitment to delivering first-class customer service to our retail customers, retail partners and our own internal customers. We are seeking a dynamic and experienced Customer Services Manager to lead our customer service operations and drive...
-
Customer Service Manager
5 days ago
Auckland City, New Zealand Cultivate Full timeBased in Mount Wellington, options to work hybrid from home - Develop & empower a high-performance CS team! - Customer centric approach in a values lead organization **Customer Service Manager - Call Centre** **The Company**: - Tech based company in the B2B space - Products, Systems & Solutions services. - Privately owned business across NZ and AUS -...
-
Customer Service Manager
7 days ago
Auckland City, New Zealand LS Travel Retail Full timeStaff discount across our pacific store network - Flexible working arrangement - Paid well-being leave We are seeking an experienced **Customer Service Manager** in a permanent full-time role to join us at our support office based at Auckland Airport. Reporting to the Head of Online, this role ensures our customer service/call centre team operates...
-
Customer Services Manager
3 days ago
Auckland City, New Zealand Chandler Macleod Full timeExciting opportunity for a customer centric, people and systems focused Customer Services Manager to join this well-known, highly respected organisation who provides a work environment which values genuine people and strives for excellence in all that they do. We are looking for an all-rounder who enjoys being hands -on and is looking to take their career to...
-
Customer Service Manager
6 months ago
Auckland City, New Zealand Integrated Control Technology Full time**Location: Auckland, New Zealand**: **Role Type: Permanent, Full-time**: We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore. **How you’ll make an impact**: As the Customer Service Manager, you will be responsible for leading our...
-
Customer Service Manager
5 hours ago
Auckland City, New Zealand Phil Good Motors Limited Full time**CUSTOMER SERVICE MANAGER** We provide an Exceptional Customer Service - seamless and effortless car buying experience for our customers. All our cars are fully-inspected and reconditioned to the highest industry standard. We are proud of our product. We are a team of bright people willing to roll up our sleeves, take on new assignments and juggle many...
-
Customer Services Manager
5 days ago
Auckland City, New Zealand Emergent Full timeSouth Auckland location with free parking - Full-time permanent role - Fantastic company benefits We have a great opportunity if you are looking to join a renowned and growing New Zealand business in Manufacturing and Distribution. We are looking for an experienced Assistant Team Leader or Senior Customer Service Representative looking for the next step in...
-
Customer Services Manager
2 months ago
Auckland, New Zealand Jacobs Douwe Egberts Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.In...
-
3pl Customer Service Manager
7 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**:A well established New Zealand owned logistics business who provide a service offering to their clients across the entire supply chain. They also have a new purposely built facility that boasts success.. **About the Role**: We are currently seeking a 3PL Customer Service Manager to oversee and manage all aspects of their 3PL customer...
-
Customer Services Manager
2 months ago
Auckland, New Zealand Jacobs Douwe Egberts Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager, you will lead and support your team of 5 Customer Relations Specialists, overseeing and ensuring the delivery of exceptional customer experiences and...