Customer Helpdesk Specialist

5 months ago

Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time

MEOOOOW That's hello from us here at ezyVet

Are you looking for a new, meaty opportunity to sharpen your claws on? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway We may just have a role that'll really get ya whiskers twitching.

We help vets be vets with our disruptive software that innovates, automates, and changes the Veterinary market globally. Pets and tech It's a puuuurrrrettty winning combo if we do say so ourself.

We're looking for driven individuals to join our support team as Customer Support Specialists. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, our Support Specialists are looking to really grow into the proactive success space with our customers. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.

This is a career opportunity. You'll grow both personally and professionally as you learn the business skills and acumen to grow your career.

**Hmmmm you say you lick your paws - but what will I be doing? Your day may involve**:

- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.

**So, have you got the pawprints for us?**
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
- Maybe you have experience in customers service and are passionate about developing this skillset
- Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver's seat of your career
- A passion for the tech or veterinary industry
- Ability to form part of our Support roster that will include one weekend every 4-5 weeks
- Able to work 6am - 3pm - Perfect for a morning person
- A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.

**More importantly, do our furs look good for you? What can we offer you?**
- Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way (Good banter is a must As well as a like of dogs, we have a few dogs on our team too)
- The latest technology including a laptop that is yours to use freely
- Stylish open style office space with plenty of room for you to grow
- Did I mention coffee? It's really good and on tap, well espresso tap anyway
- Catered lunches at least twice a week including Food Truck Fridays
- Free onsite gym
- Career pathways that will take you places if you are willing and able

**About ezyVet**
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 10k+. We have offices in London, Dallas, and Auckland servicing customers in over 18 countries. There's no better time than now to join the ezyVet journey We are growing at a fast pace where no two days are the same. If you're a self-starter, team player and want to be a part of building something great, then we'd love to hear from you.

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