Customer Service

1 week ago


Bayofplenty, New Zealand Ventia Full time

22 days ago, from Ventia Services Group Limited
We are looking for a Customer Service Representative / Helpdesk Operator within the Ventia Operations Centre (VOC). We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.

The Helpdesk Operator role is located at our office in Cremorne, VIC.
We work closely with a diverse range of customers who are active participants within the emergency services. We provide a transcription service as well as deployment of devices to our customers.

The Role:
Helpdesk Operator - Monday to Friday 38 hours per week – 6-month Fixed Term – Cremorne, VIC

What is on offer:
Join our hub for emerging talent
Fantastic, collaborative, supportive and fun team
Opportunity to learn from industry experts who have a wealth of knowledge
Free coffee and snacks
Access to VenPerks - Ventia's employee benefits platform
A great central location close to public transport
You can expect to:
Respond to inbound/outbound calls
Process work via phone and emails
Provide a positive customer experience
Match customer needs to solutions
Manage the customer experience through dispatching work orders
Case management of service outcomes/managing urgent or high priority work orders needing fast resolution
Maintain and update various databases, spreadsheets, and documents

What you bring to the role:
Previous experience in one of the above-mentioned roles with a strong passion for delivering quality customer service
Proven ability working within a similar environment working with multiple customers
Must be tech-savvy, have strong computer application skills; MS Office, SAP or similar, please note this is not an IT Helpdesk role
Be able to lift 15kgs cartons
Resilience when dealing with challenging activities
You bring your best to work every day
The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.
Diversity: Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Maori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
What We Offer You: Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
How to Apply: Click the apply now and you will be redirected to our careers page to register your details.

#J-18808-Ljbffr



  • Browns Bay, New Zealand Customer Service (office) Full time

    _**1-Job types - Full time**_ - **2-No Experience required [ training provided ]**_ - **3-Daily Income**_ - **5-reply through web portals**_ - **6-update client details on the company system.**_ - **7-Promote travel packages**_ - **8-Giving reviews of travel packages**_ - **9-Improve sales of travel packages**_ - **10-Contribute to a positive customer...


  • Bay-of-plenty, New Zealand Toyota New Zeland Full time

    Full Time Application Closes 02 Nov Bay of Plenty - Rotorua Sales and Related Worker Looking for a change of career? Have a great attitude, are good with people, have a logical mind that can think outside the box and want to earn an above average income based on your effort and results? Rotorua Toyota is looking for a new Team member to join our Customer...


  • Bay-of-plenty, New Zealand Toyota Full time

    Looking for a change of career?Have a great attitude, are good with people, have a logical mind that can think outside the box and want to earn an above average income based on your effort and results?Rotorua Toyota is looking for a new team member to join our Customer Services team in our purpose-built new facility on Lake Road Rotorua.Key Attributes: ...


  • Bay-of-plenty, New Zealand Toyota Full time

    Looking for a change of career? Have a great attitude, are good with people, have a logical mind that can think outside the box and want to earn an above average income based on your effort and results? Rotorua Toyota is looking for a new team member to join our Customer Services team in our purpose-built new facility on Lake Road Rotorua. Key Attributes:...


  • Bay-of-plenty, New Zealand Dover Full time

    **Job Title: Customer Service Specialist** **Company: Dover** **Location: Tauranga, Bay of Plenty, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 3** **Deadline to Apply: ******** ** ### Job OverviewJoin our dynamic team at Dover as a Customer Service Specialist, where your primary role is to create exceptional...


  • Bay-of-plenty, New Zealand Stratco Full time

    Leading manufacturer in New Zealand Be part of a dynamic and fast-paced Customer Service team! Fantastic team culture ABOUT STRATCO Stratco is a privately owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout...


  • Bay-of-plenty, New Zealand Fletcher Building Full time

    General Information Job Type: Permanent Category: Customer Service Business: Steel Location: Rotorua Job Reference: 38423 Posted Date: 22-Oct-2024 Closing Date: 03-Nov-2024 Description Are you a customer service or trade sales support professional looking for your next challenge? Are you looking for a 100% engaged, high performing team? Full time, Mon-Fri...


  • Bay-of-plenty, New Zealand Fletcher Building Full time

    General InformationJob Type: PermanentCategory: Customer ServiceBusiness: SteelLocation: RotoruaJob Reference: 38423Posted Date: 22-Oct-2024Closing Date: 03-Nov-2024 Description Are you a customer service or trade sales support professional looking for your next challenge?Are you looking for a 100% engaged, high performing team?Full time, Mon-Fri only At...


  • Bay of Plenty, New Zealand One21 Recruitment Full time

    **Customer Service Specialist** EmbroidMe Tauranga Full-time - 5 days per week (Monday to Friday) 8.30 am - 5.00 pm **EmbroidMe Tauranga** supplies businesses, clubs, teams, and individuals with branded apparel, workwear, sports gear, and corporate uniforms. They have a fully stocked showroom with an extensive range of clothing samples and promotional...


  • Bay of Plenty, New Zealand One21 Recruitment Full time

    **Customer Service Specialist** EmbroidMe Tauranga Full-time - 5 days per week (Monday to Friday) 8.30 am - 5.00 pm **EmbroidMe Tauranga** supplies businesses, clubs, teams, and individuals with branded apparel, workwear, sports gear, and corporate uniforms. They have a fully stocked showroom with an extensive range of clothing samples and promotional...


  • Bay-of-plenty, New Zealand Steel Full time

    Description Are you a customer service or trade sales support professional looking for your next challenge?Are you looking for a % engaged, high performing team?Full time, Mon-Fri onlyAt Dimond Roofing we are proud to have received the GreenRate™ Level A certification, which is the top tier rating for this globally recognised eco-label, for all...


  • Bay-of-plenty, New Zealand Fletcher Building Full time

    General InformationJob Type: Permanent Category: Customer Service Business: Steel Location: Rotorua Job Reference: 38423 Posted Date: 22-Oct-2024 Closing Date: 03-Nov-2024 Description Are you a customer service or trade sales support professional looking for your next challenge? Are you looking for a 100% engaged, high performing team? Full time,...


  • Bay-of-plenty, New Zealand Netyourjob Full time

    Tauranga, Full Time, AutomotivePlease Quote Reference Number 97817Key Requirements:Exceptional customer service skillsAutomotive industry experience requiredJoin the team at Ebbett Prestige TaurangaOur Tauranga flagship store has had a position become available and we're currently looking for an Experienced Service Advisor to join us on the next phase of our...


  • Bay-of-plenty, New Zealand Netyourjob Full time

    Tauranga, Full Time, Automotive Please Quote Reference Number 97817 Key Requirements: Exceptional customer service skills Automotive industry experience required Join the team at Ebbett Prestige Tauranga Our Tauranga flagship store has had a position become available and we're currently looking for an Experienced Service Advisor to join us on the next phase...


  • Bay-of-plenty, New Zealand Horticentre Limited Full time

    Store Person & Customer ServicesGeerton, TaurangaThe Horticentre Group are an established brand with 11 stores across New Zealand, we are looking for a Stores/Customer Service Person that is capable of completing store duties and serving customers in a wholesale trade setting.This role will see the incumbent take responsibility for the daily activities...


  • Bay-of-plenty, New Zealand Action Equipment Full time

    Action Equipment has an opportunity for a well-presented and professional multi-talented person to join our team as Parts Manager and Customer Service. In this role, the successful applicant will be our Parts Manager for outdoor power equipment, ATVs and offroad vehicles, with strong support for customer service including in-store, phone and email enquiries....


  • Bay-of-plenty, New Zealand One21 Recruitment Full time

    Retail Sales and Customer Service RepresentativesPart-Time 4 Days Per weekBethlehem Town Centre, Tauranga Bookseller Extraordinaire wanted for Paper Plus Bethlehem, Tauranga - someone who can think on their feet with retail experience.About the Company: As New Zealand's largest book and stationery retailer and a true Kiwi success story, Paper Plus is all...


  • Bay-of-plenty, New Zealand One21 Recruitment Full time

    Retail Sales and Customer Service RepresentativesPart-Time 4 Days Per weekBethlehem Town Centre, Tauranga Bookseller Extraordinaire wanted for Paper Plus Bethlehem, Tauranga - someone who can think on their feet with retail experience.About the Company:  As New Zealand's largest book and stationery retailer and a true Kiwi success story, Paper Plus is all...


  • Bay-of-plenty, New Zealand One21 Recruitment Full time

    Retail Sales and Customer Service Representatives Part-Time 4 Days Per week Bethlehem Town Centre, Tauranga   Bookseller Extraordinaire wanted for Paper Plus Bethlehem, Tauranga - someone who can think on their feet with retail experience.About the Company:   As New Zealand's largest book and stationery retailer and a true Kiwi success story, Paper Plus is...

  • Customer Service

    7 days ago


    Bay-of-plenty, New Zealand The Rightstaff Full time

    This is an iconic NZ business and part of an international group, located in Mount Maunganui. They're a great employer with a stable and dedicated team. Producing a key ingredient to the food and pharmaceutical industry, they are the major player in their market with a clear vision for the future.The business is committed to high levels of engagement and...