Service Delivery Coordinator

3 months ago


Whangarei, New Zealand NZ Post Full time

Service Delivery Coordinator | Whangarei
- $27.68 per hour
- Permanent role
- Early start, early finish

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.
We are looking for a motivated person to join our team at the Whangarei Depot at 121 Port Road, Whangarei. We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. As a Service Delivery Coordinator, you are critical in engaging our workforce in the processing/delivery of our customer's mail and parcels in a timely and efficient way.
This role operates Monday - Friday (07:30AM - 4:00PM)
- Interact daily with Delivery Agents, Courier Drivers, Customer Service team and warehousing staff
- Monitor and improve productivity within the contracted delivery team
- Assist with customer queries
- Be involved with the team in decision making, outlining challenges and asking for solutions
- Undertake vital administration tasks
- If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you. You will support the Service Delivery Manager to motivate, lead and coach the contracted delivery fleet and act as a 2IC within the branch
- Have intermediate level computer skills
- Have a clean and Full NZ Drivers Licence
- Experience in contract management
- Experience in fleet management or logistics highly sort after but not essential as long as it's relatable
- Proven ability to work under-pressure, can make solid decisions without direction or resources
- Enjoy responsibility, strong problem solver, back yourself and not afraid to have tough conversations
- You rise to a challenge, welcome and embrace change and can work with ambiguity

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.



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