Claims Triage Consultant

4 months ago


Wellington City, New Zealand Medical Assurance Society Full time

MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them.

We have 2 exciting fixed-term contract opportunities (11-months and 6 months) due to internal secondments. These roles will ideally be based in our Wellington office on a hybrid basis, however we are open to people working remotely anywhere in the country. Our roles are an opportunity to join a super supportive team that have that care factor for each other. You'll also have the chance to make a difference in pivotal moments in people's lives by providing exceptional care and advice.

**Please note, there will be **an initial** training period of **4** weeks which will be full-time, **9:00am to 5:00pm.** **You** will need to be able to commit to this if you are successfully hired. **After training**, **we have a variety of full-time shifts Monday to Friday between 8am and 5:30pm.**

**What a day in the role might look like**
- Giving accurate and timely advice to our Members about their general insurance claims and setting expectations on the process.
- Engaging with suppliers and repairs to ensure the Members' claim is resolved in a timely manner.
- Maintaining a high level of accuracy when gathering and processing information.
- Supporting our wider claims team with lodging e-claims.

**Key attributes and experience we are looking for**
- A genuine desire to help others and drive to go the extra mile for Member satisfaction.
- Patience, empathy, and a people centric approach.
- Good situational judgement, the ability to adjust your approach to meet the needs of different Member scenarios.
- A self-starter with the ability to work independently and effectively under pressure.
- Great time management, organisational skills and resilience are also super important to be successful in this role.

**What's in it for you**
- A flexible work environment.
- The opportunity to work with a fantastic and engaging team.
- The opportunity to join our MAS CATS Social Club.
- If you join our KiwiSaver scheme, we will contribute 4%.
- Being at your best means caring for you, so we offer a variety of wellbeing benefits.
- Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else.



  • Wellington City, New Zealand Medical Assurance Society Full time

    MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals. MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with...

  • Claims Consultant

    6 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have 2 exciting opportunities for a highly motivated professional with...

  • Claims Consultant

    3 weeks ago


    Wellington, New Zealand Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation including market leading brands.Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose...


  • Auckland City, New Zealand Marsh Full time

    Seeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **What you’ll be doing**: The role of the Senior Claims Consultant is to provide a proactive and innovative service to Marsh clients ensuring that service level standards, claim processes and client...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting 2 opportunities for a highly motivated professional...

  • Claims Consultant

    2 months ago


    Auckland City, New Zealand TOWER Insurance Full time

    **We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...

  • Claims Consultant

    6 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we're taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...

  • Claims Consultant

    6 months ago


    Auckland City, New Zealand HAYS Full time

    Temporary job opportunity with immediate start. **Your new company** Our client is Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. **Your key...

  • Claims Consultant

    4 weeks ago


    Auckland City, New Zealand Suncorp Group Full time

    Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole...

  • Team Leader Claims

    6 months ago


    Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...