Claims Management Consultant

1 month ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Reporting to Team Leader Claims, the purpose of this position is to contribute to the success of Tower Claims and facilitate superior business growth.

You can expect to be across the following:

- Performing a service role that supports the operation of the Claims function by attending to customer requests
- Managing the interactions, claim (and where applicable the administration) needs of customers on a day-to-day basis
- Liaising with customers to promptly action their claim in accordance with the wording and company's policies and procedures
- Responding to customer requests by promptly attending to their individual needs
- Liaising with the customer regarding their claims may occur via the phone, the mail or in person. Professionalism is necessary in all these avenues
- Acting with speed and responsiveness to customers' needs are a key factor to the success of TOWER, as is providing customers with seamless service

**What you'll need**

To be successful in this role, you will also be able to demonstrate the following:

- Minimum of 2 years' experience in a Customer Service, Contact Centre, or service delivery role
- Insurance industry or Claims experience preferable
- Experience working in a fast paced, high demand role

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- 22 days annual leave
- Access to Tower products
- Eligibility to access Employee Assistance Program
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas


  • Claims Consultant

    11 hours ago


    Auckland City, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna - Passionate about delivering exceptional customer experience - Full time permanent, Monday to Friday 8:30am - 5:00pm For the big and small moments in our customers lives. At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For...

  • Claims Consultant

    7 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have 2 exciting opportunities for a highly motivated professional with...


  • Auckland City, New Zealand TOWER Insurance Full time

    We are looking for switched on **Senior Claims Lodgement Consultant** to join our Claims team. This is a full-time permanent role. We are looking for someone who is passionate and highly energised who has proven experience in providing amazing claims experiences to play a key role in supporting the team to deliver results and ensuring our customers are...


  • Auckland City, New Zealand Marsh Full time

    Seeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **What you’ll be doing**: The role of the Senior Claims Consultant is to provide a proactive and innovative service to Marsh clients ensuring that service level standards, claim processes and client...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting 2 opportunities for a highly motivated professional...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole...

  • Claims Consultant

    2 months ago


    Auckland City, New Zealand TOWER Insurance Full time

    **We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...

  • Claims Consultant

    1 month ago


    Auckland, New Zealand Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation including market leading brands.Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose...

  • Claims Consultant

    6 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we're taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...

  • Claims Manager

    2 weeks ago


    Auckland, New Zealand Gallagher AU Full time

    Base + Kiwisaver + Discounted Life Insurance The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and in writing, including email. Service to customers will...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...

  • Claims Consultant

    6 months ago


    Auckland City, New Zealand HAYS Full time

    Temporary job opportunity with immediate start. **Your new company** Our client is Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. **Your key...


  • Auckland, New Zealand The Warehouse Group Full time

    Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...

  • Claims Manager

    2 weeks ago


    Auckland, New Zealand Gallagher Au Full time

    Base + Kiwisaver + Discounted Life InsuranceThe focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and in writing, including email. Service to customers will...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland, New Zealand The Warehouse Group Full time

    Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...

  • Claims Consultant

    1 month ago


    Auckland City, New Zealand Suncorp Group Full time

    Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is...