Claims Management Consultant

2 days ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Reporting to Team Leader Claims, the purpose of this position is to contribute to the success of Tower Claims and facilitate superior business growth.

You can expect to be across the following:

- Performing a service role that supports the operation of the Claims function by attending to customer requests
- Managing the interactions, claim (and where applicable the administration) needs of customers on a day-to-day basis
- Liaising with customers to promptly action their claim in accordance with the wording and company's policies and procedures
- Responding to customer requests by promptly attending to their individual needs
- Liaising with the customer regarding their claims may occur via the phone, the mail or in person. Professionalism is necessary in all these avenues
- Acting with speed and responsiveness to customers' needs are a key factor to the success of TOWER, as is providing customers with seamless service

**What you'll need**

To be successful in this role, you will also be able to demonstrate the following:

- Minimum of 2 years' experience in a Customer Service, Contact Centre, or service delivery role
- Insurance industry or Claims experience preferable
- Experience working in a fast paced, high demand role

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- 22 days annual leave
- Access to Tower products
- Eligibility to access Employee Assistance Program
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas


  • Claims Consultant

    5 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have 2 exciting opportunities for a highly motivated professional with...


  • Auckland City, New Zealand Marsh Full time

    Seeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **What you’ll be doing**: The role of the Senior Claims Consultant is to provide a proactive and innovative service to Marsh clients ensuring that service level standards, claim processes and client...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting 2 opportunities for a highly motivated professional...

  • Claims Consultant

    4 weeks ago


    Auckland City, New Zealand TOWER Insurance Full time

    **We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...

  • Claims Consultant

    5 months ago


    Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we're taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...

  • Claims Manager

    5 months ago


    Auckland City, New Zealand Team Recruitment Full time

    Join this dynamic work environment within a NZ owned and operated transport and logistics business. This is a busy role with a focus on claims administration and process improvement. There is one direct report so also a chance to hone your leadership skills. This is a permanent full time role based near the Auckland Airport. On offer is a very competitive...

  • Claims Consultant

    5 months ago


    Auckland City, New Zealand HAYS Full time

    Temporary job opportunity with immediate start. **Your new company** Our client is Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. **Your key...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...


  • Auckland, New Zealand Aa Insurance Limited Full time

    We're not just another workplace; we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.Trust is what makes us who we are. We're passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you're brimming with potential and so are we. Let's...


  • Auckland, New Zealand Aa Insurance Limited Full time

    We're not just another workplace; we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.Trust is what makes us who we are. We're passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you're brimming with potential and so are we. Let's...

  • Claims Consultant

    3 weeks ago


    Auckland, New Zealand Tower Insurance Ltd. Full time

    We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower. Why you'll love working with Tower At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years,...

  • Claims Consultant

    3 weeks ago


    Auckland, New Zealand Tower Insurance Ltd. Full time

    We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower. Why you'll love working with Tower At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years,...

  • Claims Consultant

    3 weeks ago


    Auckland, New Zealand Tower Insurance Ltd. Full time

    We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower.Why you'll love working with TowerAt Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with...

  • Team Leader Claims

    5 months ago


    Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...