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Customer Service Officer

3 months ago

Waikato, New Zealand New Zealand Government Full time

Ready to put the me into IRD? We think our Customer Service Officer role is for you. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with role available in our Hamilton office.
He aha te mahi? - What is the role?
The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just collect taxes - we actually fund and deliver programmes which support and care for the people of New Zealand. What's more, a career with us does not necessarily mean a career in numbers and taxes - you'll be bringing your customer centric approach to improve customer experience.
Day-to-day, your tasks might include responding to customers, coming up with solutions, and calculating options when communicating a plan.
E hiahia ana koe ki te mahi tahi? - Want to work together?
We're looking for people who are passionate, keen learners and committed to what they do. You'll be joining a team of Customer Service Officers who have come from all walks of life. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career - all are welcome

**Ideally, you will possess the following skills**:

- Great communications skills, both verbal and written
- Curiosity and problem solving
- Resilience
- Digital savviness (we'll teach you the ins and outs of our unique tools)
- Comfortable with numbers
- Customer centric mindset

He aha ngā painga Mōu? - What's in it for YOU?
We offer a supportive team environment and great opportunities to grow and learn, both within the Customer Service Officer role or if you want to spread your wings into other areas of the business. We invest in you from day one - providing a well-mapped out training programme that allows you to understand our tax and social policy products.
Your hours of work will be up to 7 hours 35 minutes per day (75 hours 50 minutes per fortnight), to be worked between 7.25am and 8.30pm Monday to Friday, and between 8am and 5pm on Saturdays. We have a rotating roster which operates five weeks in advance.
How to apply
Please note that we run a rolling recruitment process and will be filling roles as we go, which may mean that our advertisement closes before the closing date.