Student Services Administrator

3 weeks ago


Auckland City, New Zealand The University of Auckland Full time

Contract
- Contract Type: Fixed-Term
- Campus: Auckland City Campus
- Position Number: 55572334
- UoA Department Name: Student and Academic Services

**Company Description**:
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

**Te Whiwhinga mahi | The opportunity**

We are looking for an organised and flexible Coordinator to join our team in Academic Services on a fixed term basis until 31st August 2024. This role is internally called Sub-doctoral Research Coordinator. You will work in a team with other coordinators to support students across the University, provide advice and support to staff, and ensure processes are completed in a timely and efficient way. A key goal will be to ensure that students have a seamless experience.

Key elements of this role will be to:

- Provide support and advice to staff and students, and where appropriate refer students to other service providers.
- Support key aspects of the student journey, including supervisor matching, extension and suspension requests, and the examination process for research components.
- Identify and implement process improvements.

The salary range for this role is $62,000 - 72,000 per annum based on experience and qualifications. This is a full-time 37.5 hours per week role.

For more detailed information, please refer to the Position Description.

**He kōrero mōu | About you**

Working closely with students and academic and professional staff across the University, this role requires a high level of customer service, organisation and attention to detail to ensure a seamless student experience.

Key skills and experience:

- Experience working in a complex environment with multiple stakeholders
- Excellent customer service skills
- Excellent planning and organisational skills
- Excellent communication and interpersonal skills
- Experience in change and innovation

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online, by the closing date of 8/02/2024 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experience detailed above.

**Additional Information**:
**_ Equity_



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