Technical Delivery Lead
4 weeks ago
About UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands.
Working at the leading edge of technology, UneeQ is fast paced and constantly evolving. We are a remote-first workplace and have people located in New Zealand, the USA, Canada, Australia, and Italy.
We are deeply committed to living our values and fostering a culture and work practices where our people can do their best work, make an impact and thrive.
Purpose of this RoleWe are seeking a highly capable and flexible Technical Delivery Lead who can bridge the gap between technical teams and business stakeholders in a fast-paced startup environment. This role will play a pivotal role in planning and executing digital human experiences for our customers. The purpose of this role will be to build excellent customer relationships through excellent delivery. The ideal candidate will have a strong technical background, excellent project management skills, and the ability to manage client-facing interactions with confidence. Comfortable working across multiple projects and timezones.
Core Responsibilities: Technical Understanding: Oversee project execution by leveraging a strong understanding of system architectures and integration, and technical documentation. Utilise diagnostic tools such as console logs and API monitoring to proactively identify the root cause and address technical issues through XML/JSON configurations . Perform effective triage on technical problems, accurately identifying issues and escalating them to the appropriate technical teams for resolution. Project Management: Develop, maintain, and execute comprehensive project plans, ensuring alignment with business objectives and timelines. Adjust project plans dynamically in response to changing requirements or unforeseen challenges. Customer-Facing Duties: Engage confidently with clients, understanding their needs, addressing concerns, and ensuring satisfaction throughout the project lifecycle. Communicate technical concepts to non-technical stakeholders in a clear and approachable manner. Flexibility in a Startup Environment: Adapt to the fluid nature of startup operations, readily taking on new challenges as they arise. Act as a hands-on contributor when needed, stepping into various roles to ensure project success. How We Measure SuccessYou'll know you're doing a great job when we see:
Technical Understanding Oversee Project Execution: Demonstrates a strong grasp of software development processes, evidenced by the ability to make informed decisions. Accurately interprets technical documentation to inform project planning and execution. Collaborates effectively with external development partners, ensuring technical issues are communicated clearly and resolved promptly. 2. Utilise Diagnostic Tools: Proactively identifies and resolves technical issues using tools like console logs and API monitoring, reducing the number of unresolved or escalated issues by a measurable percentage. 3. Perform Effective Triage: Consistently performs and documents triage, reducing time to resolution by ensuring issues are quickly escalated to the right technical teams. Project Management Develop and Maintain Project Plans:Creates comprehensive project plans that align with business objectives and timelines, with regular updates that reflect project progress. 2. Adjust Project Plans Dynamically:
Demonstrates flexibility in project management by effectively adjusting plans in response to changes, maintaining project momentum without compromising quality. Keeps stakeholders informed and aligned through clear communication of changes and their impact on project timelines and deliverables.
Customer-Facing Duties Engage Confidently with Clients:Effectively manages client expectations, ensuring a balance between client needs and project feasibility. 2. Communicate Technical Concepts:
Successfully translates technical concepts into easily understandable language for non-technical stakeholders.Flexibility in a Startup Environment Adapt to Startup Operations: Quickly adapts to changes in project scope, requirements, or team structure, ensuring minimal disruption to project progress. Demonstrates a proactive approach to problem-solving, frequently taking initiative to address challenges before they escalate. 2. Hands-On Contribution:
Steps into various roles as needed, with measurable contributions to areas outside primary responsibilities, such as QA testing, client support, or technical documentation. Requirements Required Skills, Experience and CompetenciesYou are experienced in
Technical Background: Prior experience in a role such as Technical Business Analyst (BA) or Product Owner with a transition into project management. Proficiency in understanding and utilising admin tools such as console logs, API responses, and other diagnostic tools. Prior experience in Cloud infrastructure and NLP or LLM would be ideal but not mandatory Project Management Experience: Proven track record of managing multiple complex projects from inception to completion. Experience in creating and running detailed project plans with a focus on timely delivery and quality in an waterfall-agile hybrid delivery model. Soft Skills: Strong problem-solving abilities with an analytical mindset. Excellent communication and interpersonal skills, with the ability to manage client relationships effectively. High level of adaptability, resourcefulness, and a proactive approach to problem-solving. Who you are and how you work Accountable, highly organised and able to effectively prioritise and plan Excellent project management skills, with the ability to launch multiple projects and campaigns at one time. A confident, compelling communicator, both written and verbal Excellent relationship building and stakeholder management skills Ability to make use of data to inform decisions. A team player - committed to the success of the whole UneeQ team
-
Technical Delivery Lead
2 weeks ago
Auckland, New Zealand Uneeq Full timeAbout UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
4 weeks ago
Auckland, New Zealand Uneeq Full timeAbout UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
2 weeks ago
Auckland, New Zealand Uneeq Full timeAbout UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
1 month ago
Auckland, New Zealand Uneeq Full timeAbout UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
2 months ago
Auckland, New Zealand Digitalhumans Full timeWe are seeking a highly capable and flexible Technical Delivery Lead in our Auckland team.This exciting role will play a pivotal part in planning and executing digital human experiences for our customers – some of the most recognizable and innovative brands in the world.Responsibilities include bridging the gap between technical teams and business...
-
Technical Delivery Lead
4 weeks ago
Auckland, New Zealand Uneeq Full timeAbout UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
1 month ago
Auckland, New Zealand Uneeq Full timeAbout UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
4 weeks ago
Auckland, New Zealand Digitalhumans Full timeWe are seeking a highly capable and flexible Technical Delivery Lead in our Auckland team.This exciting role will play a pivotal part in planning and executing digital human experiences for our customers – some of the most recognizable and innovative brands in the world.Responsibilities include bridging the gap between technical teams and business...
-
Technical Delivery Lead
4 weeks ago
Auckland, New Zealand Uneeq Full timeAbout UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions.Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...
-
Technical Delivery Lead
3 months ago
Auckland City, New Zealand UneeQ Full time**About UneeQ**: UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is...
-
SAP Supply Chain Lead
5 months ago
Auckland City, New Zealand Delivery Centric Technologies Full timeLooking for a SAP Supply Chain Management (SCM) Lead for Melbourne & Auckland (New Zealand) locations. **Who we are**: Delivery Centric Pty Ltd is a specialist Technology Solutions provider with offices throughout the Asia-Pacific region. We offer a range of professional services, from providing full program delivery to managed services and specialist...
-
Delivery Lead
4 weeks ago
Auckland, New Zealand Talent Army - Winners Of Innovation In Recruitment & Recruiter Of The Year 2023 Full timeAbout the Company: Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role: We are seeking a highly skilled Delivery Lead...
-
Delivery Lead
4 weeks ago
Auckland, New Zealand Talent Army Full timeAbout the Company: Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role: We are seeking a highly skilled Delivery Lead...
-
Delivery Lead
4 weeks ago
Auckland, New Zealand Talent Army - Winners Of Innovation In Recruitment & Recruiter Of The Year 2023 Full timeAbout the Company:Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role:We are seeking a highly skilled Delivery Lead to...
-
Delivery Lead
1 month ago
Auckland, New Zealand Talent Army Full timeAbout the Company:Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale.About the Role:We are seeking a highly skilled Delivery Lead to...
-
Lead Consultant
5 months ago
Auckland CBD, New Zealand Delivery Centric Technologies Full timeWe are looking for an experienced Lead Consultant - (MFG) to join our team based out of Auckland, New Zealand. **Who we are**: Delivery Centric Pty Ltd is a specialist Technology Solutions provider with offices throughout the Asia-Pacific region. We offer a range of professional services, from providing full program delivery to managed services and...
-
Delivery Lead
4 weeks ago
Auckland, New Zealand Hso Full timeRole Overview: This role leads a team of consultants to deliver work on one or multiple projects. This role will be responsible for the overarching solution for the client, potentially in partnership with other solution architects. This role will involve leadership responsibilities and be a leading member of the team in key stakeholder management. Key...
-
Delivery Lead
4 weeks ago
Auckland, New Zealand Hso Full timeRole Overview: This role leads a team of consultants to deliver work on one or multiple projects. This role will be responsible for the overarching solution for the client, potentially in partnership with other solution architects, this role will involve leadership responsibilities and be a leading member of the team in key stakeholder management. Key...
-
Delivery Lead
3 weeks ago
Auckland, New Zealand Watercare Services Limited Full timeWhen the water is healthy, the land and the people are healthyWatercare is the largest water and wastewater utility in New Zealand, providing more than 400 million litres of water to Auckland every day. We are planning to spend $18.5 billion over the next 20 years to support our growing city in a climate-resilient way. This equates to an investment of $2.5...
-
Delivery Lead
3 weeks ago
Auckland, New Zealand Watercare Services Limited Full timeWhen the water is healthy, the land and the people are healthy Watercare is the largest water and wastewater utility in New Zealand, providing more than 400 million litres of water to Auckland every day. We are planning to spend $18.5 billion over the next 20 years to support our growing city in a climate-resilient way. This equates to an investment of $2.5...
