Service Manager

2 weeks ago


Wellington City, New Zealand C B Norwood Distributors Full time

Trades & Services
- Mechanic / Automotive
- Wellington
- Permanent / Full Time

31/7/2024
- Join a leading NZ supplier of premium machinery and aftersales service
- Manage a team of technicians to keep customers moving when it matters most
- Competitive salary, service vehicle and private health cover

**About us**:
Norwood is a leading New Zealand agricultural and construction machinery provider, operating an extensive nationwide dealership network. We sell a wide range of premium machinery for both sectors and are dedicated to providing top-tier servicing to ensure the longevity and performance of our equipment.

Our commitment to New Zealand's agricultural and construction industries runs deep. We understand the pivotal role these sectors play in the country's economy and the livelihoods of its people. From ploughing fields and harvesting crops to tending to livestock and managing land, we recognise the diverse needs of our customers and strive to meet their expectations.

For over 75 years, we have been an integral part of New Zealand's agricultural landscape, contributing to its heritage and progress. In recent years, we have further solidified our position as a provider of world-class construction solutions, introducing innovative machinery and technologies to the market.

We are proud to have some of the most experienced people in our industry, including expertly trained technicians, sales, and parts teams that work together to keep New Zealand industry moving.

**The role**:
We are seeking a highly skilled technical and people leader to join our Masterton Dealership as the Service Manager. You will be responsible for managing the operational performance of the service department to maximise efficiency, quality, safety and customer satisfaction. You will play a crucial role in ensuring the smooth flow of work through the workshop, continually improving systems and processes, and growing the technical capability and performance of your team.

**To be successful you will have**:

- Proven experience in a similar role, preferably in the agricultural, heavy equipment or automotive industry
- In depth knowledge of service department operations and processes
- Strong technical knowledge and advanced skills in diagnosis, repairs and servicing of heavy equipment
- Strong leadership skills with the ability to create a supportive and motivating work environment
- Demonstrated experience in championing health and safety systems, regulations and procedures
- Dedication to delivering exceptional customer service and satisfaction

**In return we can offer you**:

- Competitive remuneration including Premier Health Business Cover with nib Insurance
- Service vehicle, laptop, mobile, uniform
- Staff purchasing benefits and company banking options
- Multiple career pathways within our nationwide dealership network or national support office

If you want to be part of the future of New Zealand’s ag industry and make things happen, then we’d love to hear from you


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