Service Manager

2 weeks ago


Wellington City, New Zealand Computer Concepts Full time

**General information**:

- Location
- Wellington
- Expertise
- Client Delivery, Technology
- Job Level
- Experienced
- Employment Type
- Permanent full-time
- Close Date
- 24-Jan-2025
- Ref #
- 58950

**Description & Requirements**:

- As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
- We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

**About the Role**:

- Our Service Delivery Manager will oversee the delivery of Hourua services to our customers and internally. As a Service Delivery Manager, you will play a crucial role in ensuring the smooth operation of our services, meeting service level agreements (SLAs), and driving customer satisfaction. You will work closely with internal teams, vendors, and stakeholders to identify customer needs, resolve issues, and continuously improve service delivery processes.

**Key Responsibilities**:

- ** Service Delivery Oversight**: Manage the end-to-end delivery of services, including service provisioning, maintenance, and support, to ensure alignment with customer requirements and SLAs.
- ** Customer Relationship Management**: Build and maintain strong relationships with customers, serving as the primary point of contact for service-related inquiries, escalations, and account management.
- ** Incident and Problem Resolution**: Coordinate the resolution of service incidents and problems, leading response efforts, conducting root cause analysis, and implementing corrective actions to minimise impact and prevent recurrence.
- ** Service Improvement Initiatives**:Identify opportunities for service improvement and optimization based on customer feedback, industry best practices, and performance metrics, driving initiatives to enhance service quality and efficiency.
- ** Service Performance Monitoring**: Monitor service performance against SLAs, KPIs, and targets, analysing trends, identifying issues, and implementing corrective actions to maintain or improve service levels.
- ** Change Management**:Manage service changes, including requests, approvals, scheduling, and communication, ensuring mínimal disruption to customer operations and adherence to change management processes.
- ** Vendor and Partner Management**: Collaborate with vendors and partners to ensure the timely delivery and quality of services, managing relationships, contracts, and escalations as needed.

**WHY CHOOSE US**:
**Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai**
- At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

**Sustainability: Toitū**
- Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

**Benefits: Awhina**
- Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

- ** Wellbeing** - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- ** Hybrid ways of working** - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- ** Leave** - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- ** Spark Credit** - we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- ** Spark Share scheme** - periodically we offer the opportunity to buy into our share scheme.
- ** Career development** - access to an internal marketplace that connects employees with experiential, on the job learning across Spark.
- Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid


  • IT Manager

    6 months ago


    Manukau City, New Zealand Service Foods Full time

    Are you a skilled and experienced IT professional with at least 8 years of experience in IT role and 2 years in a senior IT role? - Are you looking for a challenging and rewarding career opportunity with the largest privately owned food service distributor in NZ? **The role**: - Work along with the head of IT to ensure the smooth operating of the IT...

  • Customer Service

    6 months ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...

  • Service Technician

    7 months ago


    Auckland City, New Zealand Tony's Tyre Service Full time

    **Here is what you will be doing**: **Workshop** - Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance. - Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling. - Advanced technicians may be required...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...


  • Wellington City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join NZ Customs as a Product Manager Engineering is now available. This role is a full-time permanent position based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Product Manager (Engineering) will work closely with all the other Product Managers within IS to provide and maintain the required...


  • Wellington City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join NZ Customs as a Senior Commercial Manager eGate Replacement Project is now available. This role is a full-time fixed term / secondment opportunity to 30 June 2025 based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Senior Commercial Manager role has been created to manage the procurement...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    The New Zealand Customs Service is seeking a Corporate Services Officer to support the Corporate Services team in Auckland. This role is a permanent full-time position, working with a small friendly team of other CSO's, reporting to the Corporate Services Manager, Northern. Hours of work are between 08.00am - 4.30pm, Monday to Friday (inclusive). The...


  • Manukau City, New Zealand Carter's Tyre Service Full time

    Fleet Service/Tyre Technician - Auckland - Great location, based in East Tamaki - No two days are the same in this hands-on, customer facing position - More than just a job - you will be joining a great team with real career opportunities **About the job**: We are looking for a Fleet Service Tyre Technician to join our Fleet Service team based in...

  • Product Manager

    3 months ago


    Wellington City, New Zealand New Zealand Customs Service Full time

    Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Be a part of delivering value that secures NZ's border and protects our communities from harm - Flexible working + 3 extra Customs' service leave days - Fulltime permanent role based in Wellington **New Zealand Traveller Declaration** **|**...

  • Service Manager

    8 months ago


    Wellington City, New Zealand JOBsmith Recruitment Full time

    **Service Manager** Newly created role | Make your mark | Experienced or ready to step up Our client prides themselves on their professionalism, so it is important you are able to match their standards and thrive under high (and increasing) volumes of work - you'll be computer savvy and not afraid of liaising with clients, staff or suppliers, taking...

  • Service Manager

    4 months ago


    Wellington City, New Zealand AB Equipment Full time

    **Service Manager** **Wellington** **What's in it for me?** - Competitive salary + bonus package + company car - Ongoing training and development - Medical and life Insurance benefits **About your new role**: Our Wellington Branch is looking for a highly motivated Service Manager to join our tight knit team and continue to provide our customers with the...


  • Wellington City, New Zealand New Zealand Customs Service Full time

    Are you a tech-savvy professional with a passion for driving technical excellence? - Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Flexible working + 3 extra Customs' service leave days - Be a part of making genuine change to how we deliver value to our customers and...

  • Service Manager

    3 months ago


    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    Service Manager Criminal (Jury) - Wellington District Court Permanent, Full time **Te Haeata/The Opportunity** We are looking for someone with experience managing a team, providing guidance, training, and support to ensure the team's professional development and efficient performance whilst maintaining a positive team culture and environment. This role...


  • Wellington City, New Zealand New Zealand Customs Service Full time

    Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Be a part of making genuine change to how we deliver value to our customers and users - Flexible working + 3 extra Customs' service leave days **Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration** The New Zealand...

  • Service Manager

    1 month ago


    Wellington City, New Zealand New Zealand Government Full time

    **Job Title**:Service Manager*** **Role type**: Permanent, full time **Location**: Wellington central **Salary range**: $109,786 to $128,433 depending on skills and experience_ _ **Kōrero mō te Tūranga - About the Role** This is a critical role that sits within our Business Technology Information Systems (BTIS) unit in Corporate Services. This team...

  • Service Manager

    7 months ago


    Wellington City, New Zealand CablePrice Full time

    **The Opportunity** If you are looking for your next challenge and you want to work for a company that is a significant player in the Heavy Vehicle and Machinery market, then this job is for you. This is an exciting opportunity for a personable professional to lead our successfully busy service team in our Wellington branch. This role will be best suited to...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join the Stored Goods Team within Corporate Services in Auckland is now available. **About this role | Mō tēnei tūranga mahi** The New Zealand Customs Service is seeking a Corporate Services Officer (Stored Goods) primarily based at the Auckland Airport area (parking provided). This role is a permanent full-time position,...

  • Client Service Manager

    4 months ago


    Wellington City, New Zealand BNP Paribas Full time

    What is this position about? The Client Service Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by BNP Paribas locally or globally. The Client Service Manager pilots the client experience to achieve a desired level of service across the entire organisation. By understanding...


  • Wellington City, New Zealand Orange Business Full time

    **Votre rôle**: A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers. -...

  • Medical Secretary

    7 months ago


    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Full time, permanent - Epsom, Auckland - Be a key part of a dedicated clinical team We are currently seeking an experienced Medical Secretary who will share the same pride that we have in our culture and five values of striving for excellence, teamwork, integrity and respect, open communication and safety for all. **About New Zealand Blood Service** New...