Customer Services Assistant Manager

5 months ago

Christchurch, New Zealand Foodstuffs SI Full time

**Customer Services Assistant Manager - Wigram New World**

**Permanent Full-time**

We are seeking a full time Customer Services Assistant Manager to join our fantastic team. This is a dynamic role requiring a dynamic person.

The Customer Services Assistant Manager assists the management team, ensuring the efficient and professional operation of the department. This is a hands-on role requiring a thorough working knowledge of all areas.

Experience in checkout operation, staff training and customer service is advantageous, and holding a LCQ, or being able to gain one, is an essential part of this role.

The successful applicant will need to be able to demonstrate that they have the passion to deliver excellent customer service, and communicate positively and effectively at all levels.

**The responsibilities of the position include**:

- ensuring our excellent customer service standards are maintained
- supervising the team and the sale of age-restricted items (alcohol, Lotto etc.)
- carrying out normal checkout duties such as till operation, packing bags, monitoring self-service checkouts, lotto sales, coffee making
- managing the daily team rosters to ensure sufficient staffing to meet demands
- training of staff in checkout operations, packing, Lotto and coffee making
- being competent with Microsoft Office Suite (especially Excel)

**Personal attributes required include**:

- a proficient, purposeful and personable approach
- ability to lead and work well with a team
- ability to multi-task and also complete tasks within the required timeframes
- being capable of training staff

The days and hours will be discussed at the interview however this position will offer 5 permanent shifts per week. The rostered hours of work are mixed throughout the week on a Tuesday to Saturday roster.

Overseas applicants must hold New Zealand citizenship, New Zealand Permanent Residency or a Valid New Zealand Work Permit.

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