Customer Service Delivery Manager

15 hours ago

Christchurch, New Zealand NZ Post Full time

Currently, we are on the hunt for a Christchurch-based Service Delivery Manager to join our experienced Customer Success team at Datam.
Working at Datam - the customer communications arm of NZ Post - you'll join one of the largest customer communications management businesses in New Zealand. We manage the interaction between many of New Zealand's largest organisations; Government Agencies and their customers.
We've got experienced people working in an agile environment and engaging with our customers across multiple channels. Our customer's communication data is processed and formatted by our market-leading technology into meaningful communications. A big focus for us now is on our digital technology as our customers require options that complement traditional print channels.
About the role
In this role you'll join a team of knowledgeable and supportive Service Delivery Managers nationally focussed on business retention, growth through opportunity identification and the promotion of Datam to ensure new and repeat business within existing accounts.
It's a fast paced and varied role that will see you managing accurate end-to-end workflow for our customers, identifying opportunities, keeping customers and internal teams up to date and on track and ensuring our customers always receive quality and efficient service.
You'll need to comfortable being fully involved in the details too - as well as the campaign management, there's a large administrative component to the role that will see you preparing quotes, reports, contracts, change requests and invoices, co-ordinating the resolution of customer problems and creating and monitoring opportunities and information.
You will be involved in work from client briefings right the way through to the final output. This will bring challenges as well as rewards when you see the final product is delivered for our customers and communities.
A bit about you
To succeed in this role, you'll have a few years' experience as an Account Manager or Service Delivery Manager ideally with some Digital Communications and Project Management involvement.
You'll need to adapt your excellent communication skills to differing situations, ensuring teams are informed and kept on track and on target. You'll have strong relationship management skills to deal with multiple customers and internal teams, plus look to identify business opportunities to add value.
The workload in this role varies from short daily tasks to more intense and focussed campaigns, therefore you'll need to be adaptable and agile in your daily work and be able to handle multiple and changing priorities with ease.
What you'll love about us
You'll gain great exposure to our business at a really exciting time. We are constantly changing to stay relevant in this transforming digital world; we are one of the strongest businesses in the market, we have some big clients and interesting, rewarding projects on the go.
This role offers salary plus healthcare, Kiwisaver employer contribution, flexible working + other benefits, and the opportunity to learn from the best and develop your career within our transforming organisation.
Interested? Come and join the whanau
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

  • Customer Service Delivery Manager

    1 day ago

    Christchurch, New Zealand NZ Post Full time

    Currently, we are on the hunt for a Christchurch-based Service Delivery Manager to join our experienced Customer Success team at Datam. Working at Datam - the customer communications arm of NZ Post - you'll join one of the largest customer communications management businesses in New Zealand. We manage the interaction between many of New Zealand's largest...

  • Service Delivery Manager

    2 weeks ago

    Christchurch, New Zealand Datacom Full time

    Here at Datacom, we are transforming and continually adapting the way we work, collaborate, and create, in order to better serve our customers’ changing needs. By enhancing the way we work, we can better support our customers to achieve their business goals. Our continued commitment to deliver excellence to our customers is built around a true partnership...

  • Delivery Driver

    4 days ago

    Christchurch, New Zealand Service Foods Ltd Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Delivery Driver With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers.Our Christchurch branch...

  • Customer Service Representative

    4 weeks ago

    Christchurch, New Zealand Service Foods Full time

    Seeking a dynamic and motivated Customer Service Representative to join our Christchurch team.The Role:As a Customer Service Representative, you will play a key role in driving sales and enhancing our business's reputation. Your passion for customer service, coupled with strong negotiation skills, will help you prospect new clients, qualify leads, and turn...

  • Delivery Driver

    7 months ago

    Christchurch, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. **Our Christchurch branch is looking for a dedicated, hardworking Class Delivery Driver to join their team urgently.**: **As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time...

  • Delivery Driver

    3 weeks ago

    Christchurch, New Zealand Service Foods Ltd Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Delivery DriverWith a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers.Our Christchurch branch is...

  • Delivery Driver

    5 months ago

    Christchurch, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. **The Produce team of our Christchurch branch is looking for a hard working Delivery Driver - Class 2 to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their...

  • Delivery Driver

    4 months ago

    Christchurch, New Zealand Service Foods Full time

    **Service Foods Christchurch logistics team is looking for an experienced and hard-working class 2 driver to join their busy morning shift.** As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - ** Immediate start**: - Full-time permanent role - Days of...

  • Delivery Driver

    1 month ago

    Christchurch, New Zealand Service Foods Ltd Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers.Our Christchurch branch is looking for dedicated, hardworking Class Delivery Drivers to join their team urgently. As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in...

  • Service Delivery Manager

    15 hours ago

    Christchurch, New Zealand Orion Full time

    **About Orion**: We’re here to power New Zealand’s cleanest and brightest community, now and in the future. Working for Orion means joining a best-in-class electricity network that enables energy choice and supports decarbonising our region. People matter to us, we care deeply about our people, the public and the community we serve striving towards a...

  • Infrastructure & Service Delivery Manager

    2 months ago

    Christchurch, New Zealand Te Runanga O Ngai Tahu Full time

    Full Time | PermanentNgai Tahu Holdings | Otautahi (Christchurch)Kia hiwa ra!Lead IT Excellence, Drive Service Delivery, Shape the FutureNgai Tahu Holdings is seeking an experienced Infrastructure & Service Delivery Manager to lead our IT service and support teams. This role offers the chance to oversee a diverse IT environment, driving continuous...

  • Infrastructure & Service Delivery Manager

    4 weeks ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Full Time | Permanent Ngai Tahu Holdings | Otautahi (Christchurch) Kia hiwa ra! Lead IT Excellence, Drive Service Delivery, Shape the Future Ngai Tahu Holdings is seeking an experienced Infrastructure & Service Delivery Manager to lead our IT service and support teams. This role offers the chance to oversee a diverse IT environment, driving continuous...

  • Service Delivery Manager

    5 days ago

    Christchurch, New Zealand Healthcare of New Zealand Full time

    **Lead and deliver of multiple residential, vocational, respite, or community-based disability support services**: - ** You will be joining a very supportive team**: - ** Join our team in Christchurchteam** **Who we are | Ko wai matou?** HealthCare NZ provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have...

  • Infrastructure & Service Delivery Manager

    1 month ago

    Christchurch, New Zealand This is an IT support group Full time

    Full Time | Permanent Ngāi Tahu Holdings | Ōtautahi (Christchurch) Kia hiwa rā! Lead IT Excellence, Drive Service Delivery, Shape the Future Ngāi Tahu Holdings is seeking an experienced Infrastructure & Service Delivery Manager to lead our IT service and support teams. This role offers the chance to oversee a diverse IT environment, driving...

  • Class 2 Delivery Driver

    2 weeks ago

    Christchurch, New Zealand Service Foods Limited Full time

    Service Foods is looking for full-time **Delivery Drivers (Class 2)** to join the team at our Christchurch branch located at Cumnor Terrace, Woolston. **The days/hours worked between Monday to Saturday from 4 am start (8-10 hours shift).** About us: Service Foods is a New Zealand wide company specialising in Food service. We supply to Cafes, Restaurants,...

  • Class 4 and 5 Hiab Driver

    7 months ago

    Christchurch, New Zealand Delivery Services Full time

    Help us build New Zealand! PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s commercial and residential construction markets. - We are looking for an experienced Class 4 and 5 HIAB Driver in Christchurch. If you love driving and don’t want to be tied to a desk and are looking for a fun, physical, outdoors...

  • Service Delivery Manager

    1 day ago

    Christchurch, New Zealand Healthcare of New Zealand Full time

    **Lead and deliver the services of a Huntington's Disease facility** **Who we are | Ko wai matou?** NZCare and Geneva Community Living have come together to form NZCommunity Living, an organisation dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live...

  • Delivery Driver

    2 weeks ago

    Christchurch, New Zealand Service Foods Limited Full time

    When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you a part of a dynamic, fast growing company. You will definitely enjoy working in a diverse and inclusive team environment. **We are looking for a dedicated and committed Delivery Drivers, both class 1 and 2, to join our fast paced and busy...

  • Service Delivery Manager

    5 months ago

    Christchurch, New Zealand Healthcare of New Zealand Full time

    Competitive Salary + KiwiSaver + Phone + Laptop - Vehicle + Fuel Credit Card + EAP Support + Flexible Working - Respectful Culture + Career Development Opportunities - Join our team on a permanent, full time basis **Who we are | Ko wai mātou** NZCare and Geneva Community Living have come together to form NZCL, an organisation dedicated to supporting...

  • Service Delivery Coordinator

    7 months ago

    Christchurch, New Zealand NZ Post Full time

    Support our Service Delivery Manager - Leadership role where you can make a positive impact - Cashel Street Mall Box Lobby The Service Delivery Coordinator supports and shares frontline leadership responsibility alongside the Service Delivery Manager at NZ Post. The focus is on engaging our workforce in the processing and delivery of our customer's mail and...