Customer Service Representative

5 months ago

Christchurch, New Zealand Multi-Color Corporation Full time

An exciting opportunity to join our Sales team as a Customer Service Representative. The position will work from Monday to Friday from 7 am to 3.30 pm and will be a great opportunity to develop & progress in their career. A competitive remuneration will be offered in line with experience.

**_ The key responsibilities of this role are:_**
- Receive and initiate new orders from Account Managers and customers and raise manufacture job bags.
- Follow up on customer queries on despatches, deliveries, print dates etc.
- Liaise with customers if dates cannot be met and negotiate acceptable dates.
- Provide customers with stock reports, WIP reports, and specialised reports when required.
- Forecast for specified customers and monitor stock on hand.
- Problem-solving - PODs, CARs, credits, stock adjustment forms, quality issues, change to plan forms.
- Maintain customer details ensuring all customer details are accurate and changes updated as required.
- Liaise with customers, production assistants, planning, Account Managers, Management, despatch and Shift Leaders on various aspects of jobs.

***

**About Kiwi Labels**

***

**About you**

We are looking for someone who has some experience in the following duties:

- Previous customer service experience and strong relationship-building skills
- Great communication skills and the ability to have a bit of fun on the run
- Good computer literacy and ability to learn systems quickly (training will be provided)
- Experience working in a fluid environment, no day is the same.
- Having a manufacturing background experience as a Customer Service Representative will be advantageous.
- Eligible New Zealand working rights.

***

**The Benefits**
- Competitive remuneration in line with experience
- Free onsite parking
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- Free Employee Assistance Program (EAP) to all employees whether you need help balancing the demands of work, life or personal issues, our EAP service offers confidential consultations with a qualified Counsellor
- Reward & recognition programs aligned to company values with high performance
- Values-based culture
- Supportive & inclusive environment
- Continuous learning opportunities & support for you to grow & make a real difference
- Work with likeminded talented people who together achieve & feel inspired
- Industry leading organisation with growth opportunities
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

***

**Inclusion & Diversity at Kiwi Labels**

At Kiwi Labels, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people are our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds

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