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Case Worker

4 months ago

Auckland City, New Zealand Shakti Community Council Inc Full time

**SHAKTI WOMAN'S REFUGE TRUST**
**JOB DESCRIPTION**

**JOB TITLE**

**Case Worker**

**PURPOSE**

To facilitate best practice service for the support and empowerment of ethnic women and children in domestic violence situations; To promote the right for ethnic women to live free from fear and violence.

**Maintain the principles of management at Shakti**:

- Awareness and acceptance that Shakti is part of the New Zealand woman’s refuge movement and carries with it a feminist perspective centered around the empowerment of women.
- That Shakti continues to advocate and rally against all forms of discrimination, racism, abuse and violence
- Our core work of eliminating violence against women and children is adhered to, voiced publicly, and enhanced
- Asian, African and Middle Eastern women and children are able to lead violence-free, self
- reliant lives
- That Shakti adheres to the principles of Te Tiriti and cordial and supportive relationships with Tangata Whenua continue to be maintained

**Functional relationships within the organization**:
Regional Refuge Service Delivery Manager, other Social Workers, Case Workers, Local Site Team members, Administrators, Crisis Line, Shakti Branches Counsellors, Lawyers, Staff and Volunteers,

CRM, SDETAT Life Skills Programme

**Functional relationships outside the organization**:
Ethnic communities, clients, Police, Ministry of Justice, OT, NZ Immigration, community service providers, health providers, funders, educational Institutes, Housing providers, Work and Income New

Zealand

**This role reports to**:
Regional Refuge Service Delivery Manager

1

**SPECIFIC DUTIES & RESPONSIBILITIES**

**Key Tasks**

**Crisis Response and Management (Planning, Developing and Implementing Services**

**in order to respond to crisis)**:
▪ Crisis calls and referrals are responded to immediately.

▪ Clients are picked up and transported to Refuge or alternate accommodation centres as per

Shakti’s policy.

▪ Clients are settled at the safe house (or alternative accommodation, if applicable).

▪ Accurate intake assessment for clients in an efficient and timely manner adhering to Shakti’s policies at all times.

▪ Returning Risk Assessment conducted with accuracy to estimate risk for clients once in the community.

▪ Ensure clients’ needs are identified and agreed ‘Plan of Action’ is executed and followed-up.

▪ Appropriate documentation is filed in the client file.

▪ Data and information entered into Exess database

▪ Client confidentiality is maintained at all times.

**Individual clients action planning**

▪ Collection of information is done with cultural awareness

▪ Clients’ needs are met in an effective and efficient manner using empowerment-based process and in a culturally appropriate manner.

▪ Monitoring and reporting on the progress of clients is done consistently.

**Primary Advocacy**

▪ Liaising and advocating for clients with various government departments, including Work and

Income, Housing New Zealand (Kainga Ora), Police and Courts, OT and ensure that client receives adequate support for her situation

▪ Advocacy should be based on the empowerment model.

**Appropriately assessing and responding to crisis calls while working and rostered on**

**for evening duty**

▪ Calls are screened according to the policy.

▪ Pick-up procedures are followed correctly. Attend to drop-in clients and assess them.

▪ Culturally Competency is assured within by seeking support of others, if required.

▪ Documentation of all calls is recorded correctly in the phone log.

**Client related Documentation Management and reporting**

▪ Statistics are collated and recorded following the correct procedure using Excess database.

▪ Cases are ‘closed’ within time-frames and reasons specified on Excess when client no longer uses Shakti’s services.

▪ Client paper files are completed and stored in the appropriate manner.

▪ Weekly team meetings are attended to discuss day-to-day operations of the centre.

2

▪ Prepare and submit fortnightly client reports. Contribute to the monthly reports including statistics and case studies.

▪ Incident reporting - Any incidents especially in relation to risks to clients and staff are documented and addressed/managed

▪ Be available to be rostered during Public Holidays, Christmas Holidays and ensure that year end closing procedures are completed.

**Maintain existing networks and develop new networks with key agencies such as**

**Police, Court, Immigration and Mental Health**

▪ Identify current network members and maintain ongoing correspondence with them.

▪ Establish communication links with external agencies like local refuges, courts, hospitals, lawyers, police, regional networks, ethnic communities, women’s networks etc.

**Attend internal and external meetings relating to the Centre.**
- Regular participation at internal and external meetings
- Attend professional and persona