Senior Partner Success Manager

4 months ago


Auckland City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact**:
As a Senior Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, this pivotal role will enable sustainable growth, retention, support and development of some of our largest and most complex Xero Partners across New Zealand.

This includes challenging the thinking of Xero Partners while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools, where applicable. You will be responsible for facilitating growth through education, strategy and guidance.

**What you'll do**:

- Work with a selection of large and complex accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
- Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services
- Work closely with other in-team and cross functional team members to deliver an amazing service
- Plan and run 1:Many client and Partner events designed to accelerate growth of revenue and new customers
- Become a trusted advisor to our existing Partners, build strong rapport with Partners
- Relationship management of existing accounting Partners
- Creating, Presenting and Attending Xero Partner events
- Educate partners through the mechanics and benefits of the Xero Partner program
- Ensure these Partners receive timely Product and Educational updates
- Combat churn and risk of deletion through education and value proposition
- Ensure Partners and staff attend webinars and events & certification training
- Educate Partners on all Partner resources available and remain certified
- Collate feedback from Partners on feature requests and relay through the appropriate channels
- Influence adoption of Xero’s adjacent products
- Early detection and mitigation of deletion risks
- Driving online strategy deep within the practice, and increasing the number of active users within each firm
- Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them
- Working closely with the Partner Consulting team to deliver individual and territory goals
- Liaise/present with key add-ons to Partners
- Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product

**What you'll bring**:

- Experience with managing long term client relationships
- Knowledge of the workings of an accounting practice systems
- Relevant accounting qualifications and CRM database skills
- An interest and intrigue in the emerging online accounting market
- Proven sales performance and results driven mindset
- Loads of initiative and ability to work autonomously in a fast paced moved environment
- Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills
- Ability to create a quick and strong rapport with Accounting Partners with the urgency to meet and exceed expectations

**Why Xero**
- Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.



  • Auckland City, New Zealand Uber Full time

    **#GreatMindsDon'tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About The...


  • Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Auckland City, New Zealand Vrbo Full time

    **Associate Account Manager - Partner Success, Vacation Rental** We are a leader in the holiday rental industry with more than two million places to stay in 190 countries. ExpediaGroup consumer brands, including Stayz in Australia and Bookabach in New Zealand, make it easy to find and book the perfect beach house, cottage, or apartment for any getaway. Our...


  • Auckland City, New Zealand Figured Ltd Full time

    **Figured is poised** to take off from a position of strength with a market-leading product that offers real-time insights and AI capabilities to drive agricultural productivity and profitability. Supported by best-in-class SaaS metrics and key partnerships with leading accounting platforms, industry experts, and banking partners, Figured has created a...


  • Auckland, New Zealand Learning Ltd. Full time

    22 Month fixed-term contract roleWork remotely with flexible hoursSupport school engagement and technology adoptionNetwork for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealand's schools and kura.About the RoleIn this role, you will proactively support the Partner Success Lead and the wider...

  • Senior Partner

    4 weeks ago


    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits...

  • Senior Account Partner

    4 months ago


    Auckland City, New Zealand Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Auckland City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Auckland City, New Zealand Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Auckland City, New Zealand Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...


  • Auckland City, New Zealand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...


  • Auckland City, New Zealand Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...


  • Auckland City, New Zealand Auror Full time

    Description About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...


  • Auckland City, New Zealand KORNFERRY Full time

    Requisition ID - 17969 - Country- New Zealand- Location type- Onsite- State / Province- Auckland- City- Auckland- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them...


  • Auckland CBD, New Zealand Success Tutoring Full time

    **ABOUT SUCCESS TUTORING** Born in Sydney, Australia Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students in grades 1-13 based on the NZ curriculum. Students come for an initial assessment, receive a custom program and attend weekly group sessions. Parents book...

  • Senior Partner

    3 weeks ago


    Auckland, New Zealand BNZ Full time

    Ko mātou tēnei | This is Us At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits including...


  • Auckland City, New Zealand Covetrus Full time

    The Role Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. We are entering...


  • Wellington City, New Zealand HAYS Full time

    Permanent Senior Finance Business Partner job opportunity in Wellington CBD **Your new company** You'll be joining a large, well-reputed government organisation head-quartered in Wellington CBD. In this business critical, Senior Finance Business Partner position you'll join a team who are responsible for ensuring the fiscal sustainability, providing access...


  • Auckland City, New Zealand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Auckland City, New Zealand Cultivate Full time

    Highly visible + value add role - Strong company values + DE&I focus - CBD + WFH 2 days per week **About the company** A NZX listed organisation that plays an integral part in every New Zealanders life. They are the dominant player in their sector and offer the size, scale and complexity for a long tenure with defined career pathways. They also walk the...