Field Services Team Lead

6 months ago


Auckland City, New Zealand Talent International Full time

new zealand auckland permanent negotiable**Opportunity knocks**
- This is a permanent Auckland based opportunity with a technology and services provider with a global presence.
- You will be responsible for managing the day to day of a team of engineers, ensuring problem resolution and SLAs are met and that coverage is maintained through efficient rostering.
- You will promote an environment that has effective communication and excellent teamwork using your technical troubleshooting skills to help develop others.
- Developing relationships internally and externally will key to your success.

**Why you’re special**
- You have a background in technical support roles preferably with hardware troubleshooting or field-based customer support experience.
- You have excellent communication skills including the ability to communicate on technical matters.
- You ideally have experience mentoring others and managing rosters.
- External customer facing experience is highly preferred with experience working to SLAs being key.
- You are a natural problem solver and team player.
- **Please note**: there will be travel involved in this role so it’s important that you have a vehicle and valid full drivers licence.

**What’s in it for you?**
- Join a global technology services provider who are #1 in their field with great staff tenure.
- Leadership opportunity - own the role
- Hardworking team that are dedicated to their work.

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