Field Services Team Lead

4 months ago

Auckland City, New Zealand NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

The position provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs). Manages territory Availability, Administration and Logistics activities to ensure delivery of on-site support services. Promotes and improves customer and employee satisfaction.
- Responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than the contractual requirement.
- Responsible for Availability management of teams of engineers, including administration of availability tools, demand to capacity planning and skills to geography analysis. (Skills Gap analysis)
- SPOC to the PMO for resourcing of Project work.
- Regular Ride-alongs with CEs (Customer Engineers) to enhance CE skill & also be updated on latest technical issues in the field.
- Responsible for working effectively with external organizations and individuals; Developing and maintaining working relations with Territory Manager, Customer Success Managers, Field Support Centre (FSC) and various other internal delivery arms of the organization.
- Monitor SLA performance against target for territory. Perform root-cause analysis and preventive measures for repeated escalations. Analyze issues for missed targets and implement corrective actions.
- Plan and manage vacation and training schedules effectively to meet daily availability goals.
- Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
- Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments; Contribute to the review and revision of appropriate parts inventory levels.
- New Zealand Field Operations is a 7 day per week service organization and this role will be required to manage weekend and evening escalations occasionally.
- Assist and coach new staff during onboarding process.

Capabilities:

- Prior work experience in a customer support or technical support role is required, with experience supporting customers in the Retail & Financial sector being highly desirable.
- Experience as a field-based customer engineer supporting PC and retail & financial systems would also be favourably considered.
- Fluency in general & technical communication.
- Data analytics and fluency in MS Office tools is desirable.
- Tertiary qualification in Engineering or related field, from University or College is desirable.
- Must be comfortable and able to present targets\updates\monthly reviews to senior management.

Technical Skills:

- Working knowledge of Microsoft Windows products.

Personal Skills:

- Listening and communication skills.
- Analytical skills.
- Problem solving skills.
- Strong team player.
- Self-starter.

Education and Experience Requirements
- 4 year technical degree or 3 year technical diploma preferred or equivalent experience
- PC literacy
- Good English communication skills & telephony etiquettes (English first language favourable)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

  • Field Services Team Lead

    4 months ago

    Auckland City, New Zealand Talent International Full time

    new zealand auckland permanent negotiable**Opportunity knocks** - This is a permanent Auckland based opportunity with a technology and services provider with a global presence. - You will be responsible for managing the day to day of a team of engineers, ensuring problem resolution and SLAs are met and that coverage is maintained through efficient...

  • Field Service Technician

    4 months ago

    Auckland City, New Zealand JLG New Zealand Access Equipment & Services Full time

    About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...

  • Team Leader

    2 months ago

    Auckland, New Zealand Talongroup Full time

    My globally dominant, publicly listed client provides turnkey technology solutions to some of the most recognizable businesses in the world. With a long history of innovation and market leading growth, they are envied by a lagging list of competitors who can't gain traction in a loyal market. Recently, a position was identified within the New Zealand...

  • Field Service Technician

    4 months ago

    Auckland City, New Zealand Lawson Williams Consulting Group Full time

    Market leading engineering business covering design, build, install and service. - Work life balance focussed with compensation for any occasional overtime. - Auckland-based with some travel for key national projects. **The Business** This Kiwi-owned and operated engineering and manufacturing business provides market-leading accessibility solutions to the...

  • Customer Service

    4 months ago

    Auckland City, New Zealand Team Recruitment Full time

    About the Company Located in CBD, a leading organisation in their field of international freight and shipping logistics. They offer a friendly family feel environment within a stable organisation established over many years, a company who truly knows it's business and does it well. Be proud to be a part of this organisation. About the Role The role is a...

  • Field Service Supervisor

    3 months ago

    Auckland City, New Zealand Penske Full time

    **The Job** As a result of an internal promotion, an opportunity has arisen for a motivated and results driven individual to take over a well-established and high output Field Service Supervisor role. This role will be based in our Auckland branch and will report to the Service Manager. This is a varied position that involves customer liaison, staff...

  • Field Service Supervisor

    4 months ago

    Auckland City, New Zealand Penske Full time

    **The Job** As the result of an internal promotion, an opportunity has arisen for a motivated and results driven individual to take over a well-established and high output Field Service Supervisor role. This role will be based in our Auckland branch and will report to the Service Manager. This is a varied technical position that involves a combination of...

  • Field Services Repairs Manager

    4 months ago

    Auckland City, New Zealand HR Connect Limited Full time

    **Company Description** Our client has a mission to provide solutions for better living, which guides them every day and reminds them how their efforts positively impact the lives of tens of thousands of New Zealanders every year. They supply a wide range of disability and rehabilitation equipment, housing modifications and services that support people to...

  • Senior Field Service Engineer

    4 months ago

    Auckland City, New Zealand GE HEALTHCARE Full time

    GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. tex **Key...

  • Field Service Engineer

    3 months ago

    Auckland City, New Zealand ZEISS Group Full time

    World Leading Optics Company - Rewarding Long Term Career - Auckland based role ZEISS has been an international leader in the fields of optics and optoelectronics for over 170 years. ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries and we are proud of our strong brand. We have an...

  • Field Sales Representative

    4 months ago

    Auckland City, New Zealand Absolute Data Services Full time

    We are small SaaS based business in Australia and New Zealand that provides a full Ecosystem to restaurants, takeaways and food outlets. Although small in Australia and New Zealand, we have exciting plans to grow and gain our market share. We are a UK based business with over 28,000 clients and are now expanding in Australia, New Zealand and the USA. We...

  • Field Service Engineer

    4 months ago

    Auckland City, New Zealand Abbott Laboratories Full time

    **Job Summary**: Working in the field, under the supervision of the Technical Support Manager, the primary responsibility is to ensure that Abbott Vascular Division Capital equipment performs properly and safely by performing site visits, installs, service calls for repairs, hardware, and software upgrades, as well as preventative maintenance in order to...

  • Electrical Engineering Technician

    1 month ago

    Auckland City, New Zealand King's Field Sparky Limited Full time

    Job Description: Electrical Engineering Technician Company: KING'S FIELD SPARKY LIMITEDLocation: AucklandJob Type: Full-time 40 hours/weekSalary: $40-$45 About Us: KING'S FIELD SPARKY LIMITED is a leading provider of electrical services, established in 2018. We pride ourselves on delivering high-quality electrical solutions to our clients. As we...

  • Field Service Technician

    4 months ago

    Auckland City, New Zealand Hach Full time

    **Purpose of Position**: - The primary role of this position is to provide repair and preventative maintenance services for all Hach equipment while promoting customer satisfaction and maintenance contract growth. **Essential Functions**: - Use established ISO work instructions to provide repair and preventative maintenance services for all Hach...

  • Field Service Technician

    4 months ago

    Auckland City, New Zealand UCC Robert Harris Full time

    **_About us:_** UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond. UCC operates the world’s only coffee business encompassing every aspect of coffee from “cup to seed”. Our operations extend from...

  • Electrical Engineering Technician

    7 days ago

    Auckland City, New Zealand King's Field Sparky Limited Full time

    About Us: KING'S FIELD SPARKY LIMITED is a leading provider of electrical services, established in 2018. We pride ourselves on delivering high-quality electrical solutions to our clients. As we continue to grow, we are seeking a dedicated and skilled Electrical Engineering Technician to join our team. Position Overview: The Electrical Engineering...

  • Field Services Technician

    3 months ago

    Auckland City, New Zealand Verra Mobility Full time

    **Who we are...** Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We...

  • Team Leader Field Surveying

    3 weeks ago

    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** Auckland Council’s Building Consents delivers local and regional services to ensure that Auckland’s buildings are both safe and sustainable. We are currently offering an exciting opportunity for a Team Leader Field Surveying within our Field Surveying team. In this role, you will provide crucial leadership,...

  • Electrical Engineering Technician

    1 month ago

    Auckland City, New Zealand King's Field Sparky Limited Full time

    **Job Description: Electrical Engineering Technician** **Company**: KING'S FIELD SPARKY LIMITED **Location**: Auckland **Job Type**: Full-time 40 hours/week **Salary**:$40-$45 **About Us**: KING'S FIELD SPARKY LIMITED is a leading provider of electrical services, established in 2018. We pride ourselves on delivering high-quality electrical solutions to...

  • Field Service Engineer Nz

    5 months ago

    Auckland City, New Zealand GE Healthcare Full time

    **Job Description Summary**: The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers, driving customer satisfaction through Service Excellence in installing and maintaining electronic equipment within the full GE Healthcare Portfolio. Primary focus will be Ultrasound and Patient...