Mental Health and Addictions Advisor

7 days ago

Auckland City, New Zealand Whakarongorau Aotearoa Full time

Company Description
**Ko wai hoki | About us**

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

**Job Description**:

- ** Provide essential brief intervention counselling support to a wide range of clients across Aotearoa**:

- ** Attractive hourly rate, including penal rates**:

- ** Strong focus on professional development including Supervision sessions**

We are currently recruiting for experienced Mental Health and Addictions Advisors to provide a range of essential services across Aotearoa.

On offer is a permanent position (minimum.6 FTE), based within one of our call centres in Auckland, Wellington, and Christchurch.

You will be welcomed into a dynamic team, who value and foster a supportive team culture, where you will receive regular paid training, professional and personal development, career development opportunities, external supervision and ongoing support from your peers, our leadership team, and Clinical Supervisors.

**Atu mo te mahi / About the role**

**More specifically your role will involve**:

- Counselling, assessment, intervention and support planning, referrals and risk management
- Working with frequent and complex callers
- Intervention and support planning, and working with people experiencing risk to help keep them safe
- Accurately recording client information using new technology, tools and resources
- Participating in continuous improvement of quality and service developments
- Ensuring ethical, culturally sensitive service delivery for all service users
- Accurately recording client information using new technology, tools and resources
- Participating in continuous improvement of quality and service developments
- Ensuring ethical, culturally sensitive service delivery for all users

**Qualifications**:
**Pehea koe / About you**

**Qualifications and Experience**
- 12 months plus experience working in Mental Health and/or Addiction’s counselling is essential
- Preferably tertiary qualification in relevant field - Mental Health and/or Addiction’s counselling, addictions papers or psychology papers.
- Ability to manage high pressure situations and use sound judgement
- Telehealth experience or face to face counselling (paid or volunteer) would be advantageous
- Excellent communication skills written and verbal
- Ability to quickly build rapport and adaptability working with varied demographics
- Fluency in Te Reo or Pasifika languages is desirable (not essential)

**Skills and Competence**
- Demonstrate a high level of listening and communication skills
- Able to use appropriate counselling and support skills to meet service user need
- Uses sound judgement
- Ability to manage stressful situations effectively and work under pressure
- Adaptable and resilient
- Reliable and outcome focused
- Passionate about all aspects of service delivery
- Ability to coach other staff effectively
- Effective planning and organisational skills
- Recognises and addresses barriers to achieving goals
- Ability to work effectively with people from a range of different cultures
- Ability to lead, influence and motivate others in a positive and constructive way

Additional Information
**Ō tātou uara | Our values**

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder

**To tatou tikanga | Our culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.

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