Cms Specialist/l1 Website Support

3 weeks ago


Auckland CBD, New Zealand Consult Recruitment Full time

A well-established charitable organisation is seeking a contract CMS Specialist/L1 Website Support professional with a knack for IT support and a flair for content management. This role requires an individual who can jump right into a fast-paced, collaborative environment and contribute to their mission through exceptional online service delivery. This is an initial 3-month contract opportunity with the possibility of extension, based in the city fringe.

**Responsibilities**:
**_IT Support_**:
Use strong interpersonal communication skills to assist content managers with website issues.

Triaging website issue reports and completing L1 investigation.

Triage and report bugs efficiently into the development team's backlog.

Filling out error reports for bugs and escalating to development team via Jira backlog.

Engage with IT to define requirements and formulate acceptance criteria.

**_Content Management_**:
Manage and load campaigns into a CMS, preferably Silverstripe; however, proficiency in other CMS platforms will be considered.

Utilize a basic understanding of HTML/CSS to maintain content with a strong focus on UX and accessibility.

Coordinate with teams to ensure the timely pursuit and finalization of content pieces.

**Requirements**:
Proven experience in L1 IT support and content.

Ability to begin immediately and collaborate in person with multiple teams.

**What We Offer**:
A chance to contribute to something meaningful.

A vibrant, supportive team environment.

An opportunity to build professional experience in the non-profit sector.

Natalie Parr
- 3-month initial contract opportunity with possibility of extension
- City fringe location and competitive hourly rate
- Varied position combining technology and content management

Job Details

Job ID (JID):
**4224717**

**Location**:
**Auckland CBD**

Category:
**IT & Digital, Support**

Type:
**Contract & Temporary


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