Implementation Specialist

3 months ago


Remote, New Zealand Karbon Full time

**About Karbon**

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada and the United Kingdom. We are well-funded, ranked #1 on G2, have a fantastic team culture, are growing rapidly, and making a global impact.

Our goal is to become the work management platform of choice for accounting firms across the globe, and our Services team plays a crucial role in ensuring that our customers receive a consistent, high-quality onboarding experience.

Karbon is hiring a full-time **Implementation Specialist** to help clients succeed in their business goals by implementing Karbon into their firms. This role is not only onboarding new clients but providing ongoing support along with our Customer Success team through bespoke consulting meetings and process improvements.

**About this role**

Some of your main responsibilities will include:

- Working with our Sales and Success teams to transition customers from sales to onboarding to account management and growth
- Supporting the Sales team by engaging with prospects to position and explain the value of Karbon's services and solutions
- Project Management - create specific onboarding plans for key customers' product adoption and training, ensuring that our clients actualize the value proposition from their investment
- Supporting and collaborating with a team of experts (Process Consultants, Trainers, and Data Import Specialists) to ensure that our customers are onboarded efficiently and that all metrics and objectives are met
- Responding to customer challenges and feedback by recommending solutions and services to address their needs
- Championing the voice of the customer internally and improving their onboarding and overall end-to-end Karbon experience by relaying insights and product feedback to our Product, Engineering, and Design teams for improvements and roadmapping

**About You**
- Previous roles as an accountant/bookkeeper and/or onboarding specialist are desirable
- Demonstrable experience managing implementation and successful delivery of SaaS and/or on-premises business solutions
- Effective project management skills including the ability to manage resources on a cross-functional team
- Excellent communication skills — you should be able to explain complex concepts clearly and concisely and give consultative advice to help customers grow their performance
- Professional spoken and written English (fluency in other major languages is a plus but not required)
- Previous experience with Workflow, Accounting, or Project Management software
- Physically based in New Zealand
- Prior accounting industry experience a plus

**Why work at Karbon?**
- Gain global experience across USA, New Zealand, UK, and Canada
- 4 weeks annual leave plus 5 extra "Karbon Days" off a year
- Flexible working environment
- Work with (and learn from) an experienced, high-performing team
- Be part of a fast-growing company that firmly believes in promoting high performers from within
- A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
- Generous parental leave

When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.

Diversity and inclusion are fundamental to who we are, and what has always made us tick.

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions, that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.



  • Remote, New Zealand Education Perfect Full time

    Collaborate closely with hiring managers to understand their talent needs and provide guidance on recruitment best practices. - Utilise advanced search techniques and innovative sourcing strategies to identify talent from diverse channels. - Maximise opportunities through referral generation, events and sourcing campaigns. - Complete timely Rights to Work...

  • Clinical Specialist

    3 months ago


    Remote, New Zealand Össur Full time

    The Clinical Specialist & Business Development Manager is responsible for providing clinical and technical support to NZ customers and growing product portfolio business. The primary focus of the role is to retain and grow business with respect to the prosthetic product portfolio as related to existing and future opportunities with the NZALS and private...

  • Product Specialist Iii

    3 months ago


    Remote, New Zealand Thermo Fisher Scientific Full time

    **Job Title**: Product Specialist, Industry Microbiology NZ **Reports to**: Commercial Leader, Microbiology **Position Location**:New Zealand *** **Key Responsibilities**: **Sales Execution** - Achieve monthly, quarterly and annual sales and margin targets - Provide an accurate sales forecast basis for the Industrial Microbiology business area - Design...

  • Clinical Specialist

    3 months ago


    Remote, New Zealand Össur Full time

    locations Remote New Zealand time type - Full time - posted on - Posted Today - job requisition id - REQ-2977 -The Clinical Specialist & Business Development Manager is responsible for providing clinical and technical support to NZ customers and growing product portfolio business. The primary focus of the role is to retain and grow business with respect to...


  • Remote, New Zealand NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Remote, New Zealand Inviso Full time

    **Security Partner Technical Specialist** **Overview** We are seeking a passionate, experienced technical specialist to help our partners and customers solve complex security challenges and modernize their security architecture and posture. As a Security Technical Specialist, you will be working with cutting-edge security technologies such as Microsoft...

  • IT Support Specialist

    3 months ago


    Remote, New Zealand Paydock Full time

    Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance,...

  • IT Support Specialist

    5 months ago


    Remote, New Zealand WEX Inc. Full time

    The Role You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate effectively to understand the problem, work with the end user and clearly explain its solution and should be customer-oriented and patient to deal with difficult customers. The Role and Responsibilities- Resolving and preventing incidents...

  • Reward Specialist

    3 months ago


    Remote, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Remote, New Zealand Ndevr Full time

    They are looking for an experienced MYOB Advanced Payroll Solutions Consultant to join their organisation to partner with clients to understand their business problems, design the best possible solution and then work on the solution through to go live. **Critical to this role is 2-3 years' experience processing Australian Payroll. The majority of...


  • Remote, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Remote, New Zealand World Vision International Full time

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s...


  • Remote, New Zealand InnoCraft Full time

    Intro We’re looking for a **Content Marketing Manager **to develop and execute a comprehensive content strategy that aligns with the company's goals and resonates with our target audience. Working with a talented team of content creators, collaborating with cross-functional teams to create high-quality, engaging content that builds brand credibility,...

  • Ag Sales Manager

    3 months ago


    Remote, New Zealand APAC Full time

    **Job Description**: COMPANY PROFILE: Role Purpose: Responsibility for managing the relationship with the NZ North Island dealership groups across CNH Ag Wholegoods. Drive dealer performance in line with CNH objectives for Wholesale & Retail Sales, Market Share performance, Purchase experience of the customer and overall Dealer Quality; support and assist...

  • Engineer IT Tooling

    3 months ago


    Remote, New Zealand Paydock Full time

    Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance,...

  • Program Manager

    3 months ago


    Remote, New Zealand Inviso Full time

    **The Team** Inviso’s Microsoft Partner Engagement Desk delivers a fully Operations Desk Service to Microsoft ANZ and business groups integration. Partner Engagement Desk orchestrate Microsoft Partner Programs across segment customers to drive Cloud Transformation, helping organizations gain a data-driven understanding of their IT infrastructure, align...


  • Remote, New Zealand G Adventures Full time

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...