Key Accounts Manager Nz

5 months ago

Remote, New Zealand G Adventures Full time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the role:
We are expanding our Outside Sales team and we would love for you to be a part of it as the face of our NZ business as our Key Accounts Manager, New Zealand. This role will be the main relationship holder with our key partners in NZ at a head office level and travel agencies. The role will be based out of Auckland.

The role will be part of our Global Purpose Specialist (GPS) - Team which supports our travel trade partners and helps them discover more passion, purpose, and happiness.

What you’ll be doing:
- Managing the relationship between G Adventures and our key partners in NZ at a head office level.- Develop and maintain relationships and accounts with existing trade partners, travel agencies and online travel platforms across New Zealand.- Create a business plan to achieve monthly and quarterly targets including growing existing accounts and prospecting for new opportunities- Provide training on all of G Adventures’ Product- Provide exceptional customer service in every situation- Work with both speed and efficiency while consistently displaying compassion and care in every interaction- Differentiate your service to provide our travel trade partners a uniquely G Adventures experience.

How your mission is achieved:- Attend partner conferences and training events- Create and implement marketing campaigns and initiatives across the travel agency trade space- Ask the right questions to ascertain the needs of each unique travel trade partner- Recommend and sell the right trip for the partners traveller based on their needs- Hold regular training sessions to ensure your travel trade partners are up to date with G Adventures product- Present G Adventures product to groups of agents and/or clients from 4 to 100+- Organise and stick to a strategic call plan, ensuring travel trade partners are visited as frequently as they require- Ensure accuracy in recording all sales visits in Salesforce- Maintain superior knowledge of all G Adventures product and changes- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.- Be the first point of contact for any of your trade partners Sales & Marketing inquiries- Creating succinct marketing plans with partners to drive enquires and conversion- Ensuring the prominence of G Adventures products on our travel trade partners social, website and digital platforms

Some of the things that we would love:
- Proven experience in a Key Account Manager/BDM position- Proven ability to form relationships across all hierarchical levels within a Consortia Partner.- On-the-road travel sales experience- Demonstrated strategic business planning, analysing, and reporting skills- Strong negotiation skills- Advanced skills in interpersonal relationship management- Effective communication skills in english, both verbal and written- Ability to work irregular hours, if required (occasionally early starts to train travel trade partners before they open or evenings, weekends in case of conferences and events)- Domestic and International travel are involved in this role- A love of sales and travel- Valid license and own vehicle

Desired skills- Ability to understand and demonstrate professional sales presentation techniques- Problem-solving/complaint resolution skills with a focus on the customer experience- Flexible and energetic, with the ability to work independently as well as in a team environment- Ability to navigate and use a variety of computer systems confidently with speed and efficiency- Understanding of and identification with G Adventures’ Core Values- Experience with Salesforce, Slack, Google products and Zoom is an asset

What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee R

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