Case Manager Kaituitui Auckland North

2 months ago

Auckland City, New Zealand New Zealand Government Full time

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**Case Manager | Kaituitui | Auckland North & West Region - January 2025 Start**
- Start Date: Monday 20th January 2025
- Salary: (B04) starting from $68,660.00 - $83,003.00
- Full-time, Permanent Roles
- Hours: Monday to Friday, 8:30am - 5:00pm

We are seeking Case Managers to join our teams in Auckland North & West Region. The focus of this role is to help support people into employment, emergency housing, tenancy reviews, social housing assessments, administer hardship grants and other financial assistance as required.

**What you'll be doing | He aha tau e mahi ana**

We are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.

We are a busy team, and it is essential that you are prepared to work hard, be a great team player and be passionate about helping vulnerable members of our community. If you are dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the role for you.

**What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu**
- Work independently and collaboratively with other team members to assess client needs and develop personalized support plans
- Provide case management support, advice, and guidance to clients in a timely, professional, and empathetic manner
- Manage a caseload of clients and maintain accurate records of client interactions and progress
- Conduct interviews with clients, employers, and other stakeholders to identify barriers to employment and develop strategies to overcome them
- Monitor client progress and make adjustments to support plans as necessary
- Navigate various computer systems to record and manage client information
- Maintain up-to-date knowledge of relevant legislation and policies

If you are passionate about making a positive impact in the lives of vulnerable people and have the skills and experience required for this role, we encourage you to apply.
- Applications closes: Friday 29th November 2024
- If you are short-listed, you'll be invited to attend a face-to-face interview.

**Service Centre Locations**: Please list your preferences (multiple allowed). Please be aware that although we operate multiple service centers in our job listing, not all locations currently have job openings. Specific details regarding available positions will be provided during the interview process.

**To view the Auckland North & West Service Centre locations**

Internal MSD Link, click here.

**Position Description**

**Salary range: $68,660.00 - $83,003.00**

Based on knowledge, skills and relevant work experience.

**Me Pehea te Tono | How to Apply**

**In your cover letter, it's important to address the following points**:

- Please introduce yourself and tell us why you believe you are the right person for the Case Manager role. What relevant skills and experiences do you have that would enable you to make a positive impact in this position? (Response maximum 1500 characters)

**Internal MSD Employees**:
**Closing date: Friday 29th November 2024**

**Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._

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