Head of Customer Product

7 days ago

Auckland City, New Zealand TheMarket Full time

Company Description

At TheMarket, we are passionate about the brands, our merchants and our customers - from selecting authentic alignments to tell great stories, creating the best curated product range to excite our customers or delivering an omnichannel customer experience from click to delivery.

A key operational leadership role within our Product and Customer Strategy team, we're looking for a highly customer-centric, commercial and strategic collaborator for our Head of Customer Product & Propositions role

**Job Description**:
Head of Customer Product & Propositions - Reporting directly to the GM Product & Customer Strategy, you will oversee the TheMarket’s consumer product portfolio from conception to launch and lead on-site conversion optimisation. Leading a fantastic Product, Taxonomy and CX product team, and working alongside the delivery team, you'll transform our platform and app experiences to become truly customer centric.

Key areas of Responsibilities
- Product roadmap - Develop and manage the product roadmap against a clear understanding of our customer proposition and collaborate with business stakeholders to identify and transform opportunities into marketable products and services that deliver that vision.
- Create - Scope and deliver world-class marketplace initiatives
- Drive and facilitate design thinking approach to champion our user personas and define product requirements and key user journeys
- Product Lifecycle programme - work with key stakeholders to create and refine processes that support the scaling of our capabilities, whilst delivering speed-to-customer value.
- Ensuring all key products built and released by the Engineering team have clear product requirements and key success metrics in place.
- Using and promoting strong discovery practices to help us understand the customer problems we need to solve.
- Leverage data, tools and techniques to size opportunities and validate initiatives to a specific outcome.
- Working with third parties and internal data teams to transform our Taxonomy and Search experience.
- Leverage new technologies and techniques to validate and deliver customer value at scale - particularly in customer discovery, sales journey and A/B testing.
- Leading and delivering product strategy, development, management and continuous improvement.
- Champion customer-led initiatives that deliver a seamless UX while solving customer problems.
- Build team and business capability in Product Management skills and frameworks.
- Mentor and develop a team of 6 and lead functional expertise in the following areas: UX, Taxonomy, Search and Product

**Qualifications**:
With previous experience working in a fast-paced tech environment, you have a real drive and huge curiosity, can point to great wins and successes in delivering consumer facing products that meet both customer and business needs. A naturally collaborator and commercially minded, you can easily bridge the business elements and technical/technology capabilities to both plan and more importantly deliver an outcome and drive actions.

The right person is:

- An excellent communicator with the ability to communicate ideas simply and clearly and can translate business requirements into technical deliverables.
- You ruthlessly prioritise, will champion our values and are passionate about fostering a diverse and inclusive environment for your team and the business.
- You're an excellent strategist, a creative thinker, and commercially savvy.
- You're able to demonstrate senior experience across all aspects of product management and are a technology enthusiast.
- You're an empathic people leader and good listener, creating a safe learning environment for your team.
- Whilst you have grounded AGILE skills, you’re adaptable to manage multiple priorities.
- You're motivated, energetic, and action-oriented and inspire others.
- Pragmatic straight shooter that will thrive in a fast-paced, dynamic environment
- Hands-on operator for key initiatives, able to lead with strong individual contribution
- Strong desire to build something great, and thrive on overcoming the challenges to get there

Key Skills, Experience & Behaviours
- Strong JIRA or other ticket management experience (setting up boards, filters, reporting, etc
- SCRUM certification or Product Owner certification is a bonus.

Additional Information
**Come work with us**

Our company culture is energised - work with a group of innovative and driven people that are focused on creating the next frontier for retail in New Zealand The team is nimble, developing new exciting features in e-commerce, driving convenience for millions of kiwi shoppers.

Some of our benefits include:

- Warehouse Group team member discounts (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery)
- Hybrid working flexibility - WFH 2 days per week
- A paid day off on your birthday
- Access to health & wellbeing/employee programmes
- B

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