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Trade Support Manager

2 months ago

Auckland City, New Zealand PlaceMakers Full time

**Help us build New Zealand PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s commercial and residential construction markets.**

**The role**:

- This is a pivotal role in our Central-North Hub which will see you lead our Trade Support function by planning and directing the activities of the Trade Support team.
- You will ensure that our trade clients experience the best customer service from start to finish and that productivity is high given the fast-paced nature of our business.
- As the Trade Support Manager, you will lead, coach, and develop talent to grow the capability of the Trade Support team. Ensuring the delivery of outstanding customer service in accordance with developed service standards and improving the process along the way. You will lead the continuous improvement of processes in relation to order fulfillment to enable the branch to deliver targeted outcomes.
- This role will offer support and guidance to our 3 Trade Support Team Leaders who support our 19 Trade Support Team Members across the Hub.

**This role is a full-time permanent role working Monday
- Friday, 40 hours a week. Open to be based in either our Cook Street, Wairau Park or Albany branch. However, travel across this branch is required.**

**About you**:

- With a positive attitude, you’re passionate about people and want to see your team succeed. Your resilience and ability to be solution-oriented even when under pressure will certainly come in handy in this fast-paced environment.
- Are you someone who thrives on managing change and focused on growth of yourself and the Team around you?
- You would need to have Building industry background or Customer Service leadership experience to succeed in this role.

**What’s on offer?**
- You will be part of a Supportive team with a strong family culture, in an inclusive, and well-respected organisation. As a key member of the team, you will be able to add real value and create impact. In return, you will be offered a competitive salary, Company vehicle and bonus scheme. As you will be part of the Wider Fletcher group, you will also have access to great benefits package which includes staff buying privileges, employee education fund to further your learning.

**Please note: A full pre-employment medical, including drug test and criminal background will also be required as well as the legal right to work in NZ indefinitely.**
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._

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