Banking Consultant

4 weeks ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 34843

**Department**: NZ Personal Banking Branch Network

**Division**: New Zealand

**Location**: Auckland
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Role Location**: Ōkahukura - Albany Mall

**Role Type**: Permanent, Full-time

**In this role, you would have the opportunity to**:
Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Conduct basic analysis of financial information relating to consumer lending.
Actively participate in and support bank programmes and initiatives.
Ensure compliance with ANZ and branch policies and procedures.
Take responsibility to ‘know your customer’ from a risk perspective.
Demonstrate living the ANZ Values with customers and colleagues.
Ōu Pūkenga? - What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills
- To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus
Excellent communication and interpersonal skills
Demonstrated relationship and networking skills
Sound understanding of compliance
A positive attitude with a Growth Mindset
Working knowledge in using different digital channels
He aha te take e uru ai koe ki a mātou? - So, why join us?

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

Rapu Kaimahi - Recruiter

Pou Whakahaere - Hiring Manager

Tegan Sweet

Te Rā Ōtinga - Job Posting End Date

18/05/2023, 11.59pm

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