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Banking Consultant

4 months ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 46631

**Department**: NZ Personal Banking Branch Network

**Division**: New Zealand

**Location**: Auckland
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

**Role Location**: Maungarei - Sylvia Park

**Role Type**: Permanent, Part-time

**Shift**: 21.5 hours (Working days / hours will be discussed by Hiring Manager during interview)

**In this role, you would have the opportunity to**:
Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Conduct basic analysis of financial information relating to consumer lending.
Actively participate in and support bank programmes and initiatives.
Ensure compliance with ANZ and branch policies and procedures.
Take responsibility to ‘know your customer’ from a risk perspective.
Demonstrate living the ANZ Values with customers and colleagues.
Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus
Excellent communication and interpersonal skills
Demonstrated relationship and networking skills
Sound understanding of compliance
A positive attitude with a Growth Mindset
Working knowledge in using different digital channels

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Te Rā Ōtinga - Job Posting End Date

28/07/2023, 11.59pm