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Contact Centre Service Consultant

4 months ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 35312

**Department**: NZ Personal Banking Contact Centre

**Division**: New Zealand

**Location**: Auckland
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing and sustainability so they can achieve incredible things.

As a Service Consultant you’ll play a critical role in making this happen, by supporting new and existing customers over the phone with general enquires and educating them on our range of products & digital and self-service channels.

Experience or qualifications in banking aren’t required to be great in this role - we’ll teach you everything you need to know about banking through our comprehensive training program. Ensuring you have the skills, knowledge and experience to develop into further roles at ANZ

Role Details

**Start Date**: Monday 12th June 2023

**Shifts**: Variety of full time shifts available, all include one weekend day

**Hours**: Start between 09.00am - 12.00pm and finishing between 5:00pm - 8:00pm, working 7.5 hours per day (5 days per week), 37.5 hours per week

**Training**: Initial 7 weeks of full-time training from start date, Monday to Friday 9:30am to 5:30pm before moving into normal hours and days of work for approximately two months. Following this and additional 2 weeks of full-time training, Monday to Friday 9:30am to 5:30pm. You must be able to commit to all classroom learning onsite for the first 3-6 months to be considered.

**Role Location**: Auckland

**Role Type**: Permanent, must be a NZ Resident or NZ or AUS Citizen to apply.
What will your day look like
Connect with customers and provide outstanding service to help them grow and succeed
Provide expertise on products and services
Troubleshoot any issues customers may have e.g. technical issues
Work in a fast-paced environment managing a high volume of calls per day across multiple systems and channels
What will make you great in this role?
Being customer-focused to the core, with great phone manner and clear communication style
Being keen to learn the fundamentals of banking and to build a new career
Previous customer service experience especially if it involves dealing with customers
Excellent time management, proficient with utilising multiple systems and technology,
Attention to detail and keen eye for accuracy
About ANZ

Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ. We’re a community that collaborates to create opportunities, deliver what matters and succeed together.

Job Posting End Date

Sunday 30th April at 11.59pm NZST