Customer Support Specialist

3 weeks ago

Auckland, New Zealand Tourism Holdings Limited Full time

Tourism Holdings Limited – Auckland airport, North IslandAt thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co.Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.Your roleAre you passionate about travel and eager to create unforgettable experiences? Thl is calling adventurers to our Auckland team to become the heart of our guest's journey.We are on the lookout for dedicated Customer Support Specialists to embark on a full-time or part-time fixed-term journey with our Auckland team. As a Customer Support Specialist, you'll be the compass that guides our guests to holiday bliss. You'll solve puzzles, weave connections, and ensure every guest's story is one for the books.Your quest includes the following:Deliver exceptional service that turns trips into talesNavigate customer challenges with creative, tailored solutionsForge strong bonds with suppliers for seamless experiencesBe the map and compass of New Zealand's wondersJuggle tasks with precision and a smile, even under pressureYour toolkit includes the following:A background in contact centres? Great Not a deal-breakerA customer-first compass and a knack for navigating needsFlexibility to work when adventure calls, including weekendsDo you speak several languages? French, German, Spanish, Mandarin, or Cantonese is a plusCalm in the storm and resilient by natureJoin a team that lives and breathes travel and experiences. We offer a competitive salary, flexible work arrangements, and development and career opportunities. Our diverse crew will make you feel welcome from day one.Ready to steer our crew to new horizons? Apply now and let's create unforgettable memories togetherTo apply for this job, please go to our job site and enter the job code 46811SK #J-18808-Ljbffr

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