Room Service Supervisor
3 days ago
Join our team as a Room Service Supervisor serving Hilton brands and make a difference in the world of hospitality
In this role, you'll be responsible for managing room service and mini-bar operations while training staff, optimizing sales, and controlling costs to ensure a seamless guest and member experience. As a Room Service Manager, you'll also develop and manage your team to achieve our goals.
**What will I be doing?**
You are responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager will also be required to manage, train, and develop team members and optimize sales and control costs. Your specific responsibilities will include:
- Plan, prepare and deliver VIP amenities
- Stock control in room dining + amenities
- Establishing a clear line of communication between front office, kitchen and in room dining
- Liaising with banqueting supervisors to effeciently dividide manpower between banquets, in room dining and minibar
- Analysing and improving in room dining sequence of service
- Setting departmental standards and maintaining them
- Training and guiding team members regarding IRD service
**What are we looking for?**
We're looking for a detail-oriented, skilled, and passionate individual who can consistently deliver flawless service to our guests. As a great communicator, you'll collaborate with other departments to ensure seamless operations. Your enthusiasm for food and beverage and administrative tasks will be instrumental in achieving our goals. To be successful in this role, previous experience in a similar position is essential.
Additionally, you will need to possess the following requirements:
- Previous experience in a similar role
- Someone who LOVES details; we're aiming to deliver consistantly flawless service
- A great communicator, you will be ensuring all involved departments work together in the best way possible
- Passionate about F&B; and admin tasks; we have various goals in mind to elevate both departments
- Someone who thrives under a bit of time pressure; as things can get heated on busy weekend days (fri/sat)
- Flexibility; working evening, morning and mid-shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry
- Previous experience managing payroll, budgets and forecasting
- Commercial and industry knowledge
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
As a Hilton team member, you'll have access to Hilton University, where you can continue to develop and advance your professional career.
Don't miss the opportunity to join our team and create remarkable hospitality experiences worldwide.
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