Housekeeping Supervisor

5 months ago

Auckland City, New Zealand TFE Hotels Full time

Located just a stone’s throw away from the serene waterfront in the Quay Park precinct, Adina Apartment Hotel Auckland Britomart is recruiting a full-time Housekeeping Supervisor
About the role.
As the Housekeeping Supervisor you will lead by example - take pride in doing a thorough and meticulous job You leave no stone unturned or bed unmade
Responsibilities include (not limited to).
- Examine rooms to ensure they are cleaned to the required standard and rooms are released to front office in a timely manner.
- Coach and train team members in expected brand and service standards.
- Ensure housekeeping trolleys, equipment and storerooms are maintained.
- Examine guest rooms and public areas to determine need for repairs or replacement of furniture or equipment and inform Management.
- Maintain effective communication at end of shift to ensure a smooth transition for the next shift.
- Resolve guest complaints in a timely and professional manner, referring them to a senior manager if necessary.
- Take ownership of making sure everything is done to the point of completion, ensuring consistent guest and colleague satisfaction.

About You
- Previous experience in housekeeping as a supervisory/team leader.
- High level attention to detail
- Experience in supervising and effectively motivating a team
- Excellent grooming and presentation
- A service orientated style with consistent delivery of customer service
- Good prioritizing and time management skills
- Strong communication skills (written and verbal)
- Availability to work rostered shifts, weekends, and peak periods
- Hold a valid NZ work visa or a be a permanent resident of New Zealand

Why TFE Hotels (perks)
- Supportive, friendly team and company culture
- Global hotel discounts for you and your family and friends
- Travel and wellness discounts
- Paid Birthday leave to celebrate the day and eat cake
- Food and Beverage discounts at our cool bars with amazing views
- Leave options to attend to the things in life that are important to you
- Paid parental leave
- International exchange-the chance to explore your career on the other side of the globe
- Learning, development, and career progression
- Community (Giving back out there, feels extra good here
- Recognition with your chance to shine

To be considered you will require Full Working Rights for New Zealand.
We recognise and celebrate your uniqueness and promise to give more back. So, dive in and find more as part of our leadership team at TFE Hotels
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- Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have seven brands, with 69 hotels, in six countriesand we’re not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible, and talented, you’ll find more than you expected, and we’ll support you every step of the way.

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