Customer Service Representative IT Staff Service

4 weeks ago

Auckland City, New Zealand University of Auckland Full time

Company Description
**Waipapa Taumata Rau** **| The University of Auckland**
The Organisational Performance and Improvement service division enables an increased focus on strategy and execution and service improvement. Our role is to champion a culture of organisational performance and continuous service improvements in the University.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**
The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal one that will give you an unrivalled exposure to the breadth of the University’s operations as well as its successes.

In this role, you will:

- Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
- Provide accurate information every time, and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit

It would also be advantageous to have:

- Experience within an IT Call Centre
- O365 Exchange and Active Directory experience
- An understanding of ServiceNow or ServiceCloud functionalities
- Basic I.T troubleshooting

This is fulltime (37.5 hours per week), permanent position.

Remuneration: $49,500 - $51,500 per annum dependent on experience.

The hours of this position are rostered. Our standard business hours are between 7.30 am to 6.00 pm, Monday to Friday. Start times will vary to accommodate operational demands.

For more detailed information, please refer to the position description.

**Mō tō mātou rōpū | About the team**
We are a strong and supportive team that is constantly striving for continuous improvement. We work closely together and collaborate to achieve our goals; ensuring a great customer experience.

**He kōrero mōu | About you**
Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.

**Nga Pūkenga Motuhake | Important Skills**
In order to succeed in this role you will need to have:

- Excellent verbal and written communication skills with great listening and interpretation skills
- Competence to learn new systems, software and procedures quickly
- Ability to work well within a team environment
- An interest in identifying areas for continuous improvement and efficiency

**Ngā āhuatanga kei a mātou | What we offer**
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and several other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**
Applications must be submitted online, by the closing date of **26** **May 2023 **to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Additional Information

**_
Equity_

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