Ict Customer Support Officer
6 months ago
This role guarantees a minimum of 30 hours per week with normal working hours from 9:00 am to 5:00 pm, Monday to Friday. Overtime is available but will be paid at the base pay rate.
**Key Responsibilities**
**Qualifications**:
Education: Bachelor's degree or Diploma in Information Technology, Computer Science, Saes & Marketing or a related field preferred.
**Or**
Experience: At least 3 years of experience in a technical support role, with exposure to sales and marketing activities.
**Skills**:
Effective communication and interpersonal skills.
Ability to explain technical concepts to non-technical users.
Sales acumen with a customer-oriented approach.
Proficiency in using support ticketing systems and CRM software.
**Personal Attributes**:
Customer-focused with a proactive approach to problem-solving.
Ability to work independently and as part of a team.
High attention to detail and strong organizational skills.
Adaptable and able to manage multiple tasks in a fast-paced environment.
Strong analytical and decision-making abilities.
**Additional Requirements**:
Must possess a full New Zealand driving license.
**Working Conditions**:
Work in a Tech repair shop environment in Katikati.
May involve occasional travel to customer sites within Bay of Plenty region.
Potential overtime hours, paid at the base rate.
This role is critical in ensuring that customers receive timely and effective support, thereby enhancing their overall experience with iFixed Limited's ICT products and services. The ICT Customer Support Officer also plays a key role in driving product sales and contributing to the company's growth and success.
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