Managed Services Consultant

7 days ago


New Zealand Relation1 Full time

OSF Digital is a digital transformation specialist and leading global commerce solutions organisation. With a tight-knit, multi-cultural team of over 1,000 employees and 42 global offices, we have defined ourselves by delivering complex, high-profile projects for some of the world's biggest brands (L'Oreal, Coca-Cola, and Deutsche Bank to name a few). Here in Australia / NZ, we focus on Salesforce solutions for household names like The Warehouse Group, Foodstuffs, MediaWorks NZ, ACC, and MoH.

Whether we are doing core Salesforce cloud projects or more specialist commerce projects, we are known within the industry as being exceptional at delivery and achieving outcomes for our clients. Indicative of this are the awards we have won both in NZ and on a global level. We are also one of the few businesses invested in directly by Salesforce itself.

We have some exciting growth plans ahead and are looking for an exceptional Salesforce Managed Services Consultant to play a key role in the new establishment and growth of a managed services capability for the ANZ region.

The focus of this role will be to provide hands-on support to clients across Australia and NZ regions and play an active role in managing client relationships, answering queries and identifying opportunities. In addition, you will have involvement in small enhancements and projects as required. Working closely with the Service Delivery Manager you will be a key account contact for clients and the face of our managed service offering.

**Responsibilities**:
**What the role offers**:

- Our team describes us as collaborative and supportive with an open culture that celebrates success;
- We are known for setting the pace with a high-performance culture and some of the top talent in the country, whilst providing a structured career path that allows for people to develop and grow;
- Our team on the ground in NZ love working here. Testament to this fact is our low turnover and status as an Employer of Choice;
- Despite being in 42 countries, we have a culturally flat structure that encourages horizontal communication that breaks down barriers, be they geographical, hierarchical or language;
- Our leadership team is hands-on working in the business. That means that you have direct access to decision-makers and the opportunity to make a difference and have a voice.

**Requirements**:
**Some of your skills**:

- CRM and / or Salesforce experience in a commercial context;
- Strong client focus with expertise in a support capacity;
- Exceptional problem solving skills and methodology;
- Excellent communication skills across a variety of mediums & an ability to articulate the complex into the simple;
- Strong analysis skills and the ability to identify the root cause;
- Superb documentation skills;
- Focused on exceeding expectations with the ability to prioritise and meet tight time-frames;
- A sound understanding of data relationships and object modelling;
- An ability to deal with ambiguity and adopt a flexible approach;
- Positive, self-starter attitude and desire to exceed client expectations and constantly develop your own skills;
- Ability to build strong relationships with internal and external stakeholders;
- Able to demonstrate adaptability and versatility within a chosen approach;
- Self-managing and driven to achieve the outlined goals.



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