Call Centre Team Lead

3 weeks ago


Auckland City, New Zealand Consult Recruitment Full time

Business in high growth mode
- Awesome company culture and a business focused on making a difference
- Competitive Salary - $85K p.a

**Abit about the company**

Our client is a leading clinical trials business that aims to improve the everyday lives for current and future patient needs, and to aid discoveries and contribute to knowledge by providing outstanding research experiences.

**Abit about the role**

We are currently looking for a highly motivated Team Leader to join our small but motivated call centre based in the CBD. This newly created role is responsible for leading the overall performance of a team of telephone recruiters, screening and recruiting participants for our Clinical Trials. You need to be a professional, enthusiastic person, with a friendly phone manner.

Specifically you will be responsible for:

- Creating and maintaining a customer centric culture within the team
- Training, coaching and developing high performing team
- Tracking and analysis of KPIs to identify trends and develop strategies to drive performance
- Redefine procedures, processes, and scripting for team
- Conduct team meetings, 1:1s, and performance appraisals
- Leading from the front making outbound calls to pre qualified leads
- You will be responsible for determining the eligibility of people for entry to a clinical trial as per specific criteria

**So who are we looking for?**

As an integral member of our team, you will be responsible for leading a team of specialists focused on the recruitment of patients into clinical trials across multiple studies. The success of this team plays a vital role in the overall success of the organisation.

You will need to be able to understand the clinical trial we are recruiting for and associated medical terminology. Training for each trial will be provided but a strong backing in a healthcare discipline is highly desirable.

This role will suit someone who is good with people, has strong sales acumen, call centre experience in a management position, and is a dynamic go getter

You will Have:

- Excellent written and verbal communication
- A competitive nature and desire to meet targets
- Experience leading in a call centre environment
- A medical or nursing background is desirable but not essential
- A Proven Track Record of Achievements

**What’s in it for you?**

**Benefits**:

- Permanent opportunity in a industry leading company with a large emphasis on development and progression
- A vibrant, in-office culture, working in a close-knit team
- Competitive salary - $85K
- Great working culture in a business in a huge growth phase
- Be part of a business making a difference on a global level and at the cutting edge of future medicines


  • Call Centre Team Lead

    3 weeks ago


    Auckland CBD, New Zealand Consult Recruitment Full time

    **Abit about the company** Our client is a leading clinical trials business that aims to improve the everyday lives for current and future patient needs, and to aid discoveries and contribute to knowledge by providing outstanding research experiences. **Abit about the role** We are currently looking for a highly motivated Team Leader to join our small but...

  • Call Centre Manager

    4 weeks ago


    Auckland City, New Zealand Infinitas Full time

    Drive future growth and sales. - Key role for business success. - Lead a high performing technical team. We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager to take charge of a market-leading brand. This role will see you lead call centre operations, ensuring exceptional communication and service. You'll play a...

  • Call Centre Manager

    22 hours ago


    Auckland City, New Zealand Infinitas Full time

    Drive future growth and sales. - Key role for business success. - Lead a high performing technical team. We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager to take charge of a market-leading brand. This role will see you lead call centre operations, ensuring exceptional communication and service. You'll play a...

  • Call Centre Manager

    22 hours ago


    Auckland City, New Zealand Infinitas Full time

    North Shore Location - Key role for business success. - Establish and Build the Function We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager/Customer Service/Delivery to take charge of a market-leading brand. This role will see you lead call centre operations, for a mostly outbound operation ensuring exceptional...

  • Call Centre

    2 weeks ago


    Auckland, Auckland, New Zealand Seafood New Zealand Full time

    Customer Services - Food Industry - Graduate OpportunityThis is a Full-time jobLocation: AucklandSalary: $60,000 – $64,999 per yearSubClassification: Customer Service - Call CentreClassification: Call Centre & Customer ServiceAbout the Role:Opportunity to develop your career & learn from the best.Busy customer-focused role with a great team.Join a Leading...

  • Call Centre

    4 days ago


    Auckland, Auckland, New Zealand Rdns Group Full time

    Jobs on SEEK - New Zealand's no.1 Employment, Career and Recruitment siteWork with a team that values collaboration and innovation.Advance your career with new resources and opportunities.Generous staff banking benefits & leave provisions.Featured Customer Service Consultant, New Zealand Contact Centre at ANZ Bank New Zealand LimitedThis is a Full time...


  • Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...


  • Auckland, Auckland, New Zealand Rdns Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Call Centre Team Member to join our team. As a key member of our contact centre, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone,...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    **Abit about the company** Our client is a leading clinical trials business that aims to improve the everyday lives for current and future patient needs, and to aid discoveries and contribute to knowledge by providing outstanding research experiences. **About the Role**: We are currently looking for a highly motivated, results driven call centre...


  • Auckland City, New Zealand Rabobank Full time

    At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We’re growing a better New Zealand, together. Want to join us? **About the role** As a Call Centre Consultant at Rabobank, you’ll provide exceptional support to our...

  • Call Centre Officer

    7 days ago


    Auckland City, New Zealand Programmed Full time

    Full time, permanent role that's Monday to Friday. Fantastic company with culture and customer satisfaction at the forefront of their minds! **Who are we?** Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility...

  • Call Centre Role

    1 week ago


    Auckland City, New Zealand Programmed Full time

    On behalf of our client we are seeking enthusiastic and energetic customer focused individuals to join their team, our client is one of the leading suppliers of compressed and bulk gases, chemicals and equipment around the globe with the mission of making our world more productive every day. Our client develop safe, sustainable and innovative solutions for...


  • Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Customer Support

    3 days ago


    Auckland City, New Zealand New Zealand Government Full time

    Full time Permanent Position - Call Centre Environment - North Shore Based BreastScreen Waitemata Northland (BSWN) is part of the Ministry of Health's free national BreastScreen Aotearoa (BSA) Programme. We screen over 40,000 women each year and we pride ourselves on consistently delivering a positive experience for our clients. We have a permanent...


  • Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District **Location**: Capital Coast and Hutt Valley Hospital **Service**: Call Centre - Patient Administration Service **Contract**: Casual (rostered and rotating up 40 hours p/w) **Salary**: Range from $59,627 - $68,340 depending on experience Kōrero mō te tūranga - About the role The...


  • Wellington City, New Zealand Capital & Coast District Health Board Full time

    **_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_** Location: Capital Coast and Hutt Valley Hospital Service: Call Centre - Patient Administration Service Contract: Casual (rostered and rotating up 40 hours p/w) **Salary**: Range from $59,627 - $68,340 depending on experience **Kōrero mō te tūranga - About the role** The...


  • Auckland City, New Zealand Oxfam Aotearoa Full time

    **The role**: You are a people-person, able to inspire and motivate a team to deliver their best everyday on the phones. Your great organisational and admin skills will ensure the effective day-to-day running of Oxfam’s in-house contact centre. _This is what your day will look like: _ - Contact Centre leadership and operational coordination - Conducting...


  • Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauora. **Location**: Wellington Regional Hospital **Service**: Patient Administration Service (PAS) **Contract**: Permanent, full-time **Salary**: $59,627 - $68,340 depending on experience Kōrero mō te tūranga - About the role The Patient Administration Service (PAS) is a group of five services which work...


  • Wellington City, New Zealand Capital & Coast District Health Board Full time

    **_Nau mai, haere mai ki Ūpoko ki te uru hauora._** Location: Wellington Regional Hospital Service: Patient Administration Service (PAS) Contract: Permanent, full-time **Salary**: $59,627 - $68,340 depending on experience **Kōrero mō te tūranga - About the role** The Patient Administration Service (PAS) is a group of five services which work...

  • Call Centre

    3 weeks ago


    Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time

    **The company and opportunity**: This is an exciting permanent Call centre role, based in South Auckland/ Manukau. You would be working for a values-based, not-for-profit organisation. Do you have an excellent phone manner and love helping people then do we have the role for you! No call centre experience is needed either as full training will be...