Customer Support Specialist
3 days ago
**Job Title**: Customer Support Specialist
**Reports to**: Head of Professional Services
**Nomos One**
Nomos One is on a mission to enable the world of lease management and lease accounting. We are a fast-growing company with a head office in Dunedin, New Zealand. Serving a global market with a software as a service solution, that enables centralised, digitized, and automated efficiency. For businesses that use leasing as a core asset procurement tool.
**About the Role**
No two days are the same for our Support Specialists - one day, you are solving complex problems and creating easy-to-follow help guides for our customers and the next you are providing insights on how our customers are using the system to our Product team, ensuring that we are developing features to continue the success of our customers.
**Key Accountabilities**
- Handling incoming customer support requests via various channels.
- Logging issues to the CRM, and providing troubleshooting.
- Tasks relating to the support of our client’s day-to-day use of the system.
- Logging tickets with our developers about customer issues and enhancements.
- Test and document fixes released by our development team as required.
- Assisting with other teams within Nomos One when required, including handling support cases when needed.
**Health & Safety**
- Identify appropriate training requirements for your role and participate in appropriate training.
- Ensure that hazards arising from, or associated with project or activities undertaken are identified, reported and managed including self-management where appropriate.
- Read and adhere to all relevant policies and procedures for Health and Safety.
- Ensure Emergency procedures are understood and followed.
- Contribute on an on-going basis toward maintaining a safe working environment both for yourself and for those working with you or in your close vicinity.
**Qualifications, Experience & Skills**
- Two years minimum experience in a customer service role.
- Enthusiastic about delivering a world class customer experience.
- Practical minded with ability to troubleshoot problems.
- Used to working under pressure when urgent issues arise.
- Accounting experience is beneficial, but not essential.
- High level of written and verbal English communication.
**Contact**:
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