
Customer Care and Credits Officer
4 weeks ago
**Do you have a passion for customer service and looking for a new challenge within an innovative beloved New Zealand company?**
Our Client: Lewis Road Creamery is a fast-growing New Zealand owned and run FMCG producer who specialise in dairy products. They pride themselves on being innovative and are now on the search for customer focussed superstar to join their customer care team.
**About the role**: You will be responsible for managing the resolution of all customer/client queries and complaints and processing orders all while being a great brand ambassador.
**Day to day you will be**:
- Daily processing of nationwide chilled and ambient sales orders - high volume, 300+ per day
- Dealing directly with customers regarding the investigation of missing deliveries, damaged product and incorrect products and processing credit
- Being a Lewis Road brand ambassador
- Liaise with and assist the sales team
- Manage, resolve, process & report customer credit queries
- Management and resolution of all customer queries and complaints
**Start date**: ASAP start
**Hours**: 40 hours per week - Monday to Friday, 7.30am - 4.30pm
**Pay cycle**:Monthly
**Benefits**:
- Access to Lewis Road products
- Work in their brand new beautiful office in the CBD
- Social activities
- Be part of a company with a huge focus on sustainability
**To Excel in this role**: You should be a self-starter that thrives in a fast-paced environment and have the ability to plan and prioritise your workload to meet deadlines.
**You will need**:
- Exceptional communication skills, both written and verbal
- 1-2 years’ experience in a fast paced contact centre environment and/or managing high-volume orders
- Ability to follow complex rules and process, whilst proactively solving any issues
- Be a fast learner with strong attention to detail
- Computer proficient with order management and spreadsheet software, including strong excel skills
- A good knowledge of New Zealand geography
- A great work ethic and to be a team player
Join a fantastic team working for a world class company and gain superb experience in return for hard work Click** ‘Apply’** today Reference number **137851**
Please note that applicants for this position must meet legal requirements to work in New Zealand and be residing in Auckland to be eligable.
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