Customer Service Representative

1 day ago


Manukau City, New Zealand Madison Recruitment Full time

Competitive base with generous bonus structure
- Modern, collaboration focussed offices in Highbrook
- Plenty of growth opportunities with a company paid NZQA qualification

**About the company**:A kiwi owned leading supplier of complete workplace solutions, offering diverse office supplies and stationery, health and hygiene services, café, technology solutions, office furniture and fit-outs, packaging, print solutions and more With offices in Auckland, Christchurch and Wellington, they’re well established and have been operating for over 70 years

**About the job**: As an integral member in the Customer Experience team, you’ll be connecting with customers digitally to support them with every need. You’ll process orders, assist with product select and troubleshoot issues with efficiency and customer service focus.

**Day to day you will**:

- Answer inbound queries in a professional and timely manner
- Process orders and provide quotations
- Provide product knowledge for a wide range of products
- Update customers with accurate timeframes on product deliveries including track and tracing and providing new ETA’s
- Liaise with internal teams to action customer requests with efficiency and professionalism

**Benefits**:

- Plenty of career progression and work life balance
- Opportunity to join an internal programme where you’ll be supported in gaining an NZQA recognised qualification, all paid for
- Modern offices with great water views
- Free onsite parking
- Paid day off on your birthday
- Staff discounts
- Discounted Southern Cross Health Insurance
- Supportive, friendly team environment with plenty of social events

**To be considered for this role you must meet the following criteria**
- Customer service experience - we’re open to retail, hospitality, and recent graduates
- Driven, reliable and independent
- Excellent verbal and written communication skills



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