Contact Centre Consultant

1 month ago

Auckland, New Zealand Tsa Group Full time

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
Why work with TSA? Competitive Salary Package + Kiwi SaverThis role is based in Auckland, New ZealandRemote Work Set Up – full time working from your home officeOur #TSAWays are what we are all about. Think of them as the vibeComprehensive training, with ongoing coaching and developmentA vibrant and rewarding recognition program - We love to celebrate our peopleWe are proud of our fun, friendly and supportive team environmentJob DescriptionResponsibilities Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.
First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.
What will a normal day look like? Receive and assess customers queries via phoneUnderstand the customers concerns to determine the most appropriate approach for resolutionWork with other departments collaboratively to achieve a resolutionRespond and resolve customer concernsThis role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday. QualificationsCore Competencies: Strong verbal communication skills, with the ability to deliver responses in a clear, confident, and professional mannerAbility to understand and interpret verbal communicationStrong technical abilityAbility to work with other departments to achieve a resolution for customersStrong interpersonal skillsAttention to detail and accuracyProfessionalism when dealing with internal and external consumersAbility to work at pace and deliver to targets and SLABasic Qualifications: Previous experience in a voice contact centre role, ideally in a complex industryPrevious experience in customer serviceAirline industry experience an advantageHit the "I'm Interested" button to apply today

#J-18808-Ljbffr

  • Contact Centre Consultant

    2 months ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    1 month ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    1 month ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    2 months ago

    Auckland, New Zealand Tsa Group - Australia Full time

    Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences...

  • Contact Centre Consultant

    5 days ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases.We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear.We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    4 weeks ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    2 months ago

    Auckland City, New Zealand TSA Group Full time

    **Company Description** Who are we?** TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create...

  • Contact Centre Consultant

    7 months ago

    Auckland City, New Zealand Qantas Airways Limited Full time

    Play your part in delivering memorable customer experiences- Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role- Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...

  • Contact Centre Consultant

    3 months ago

    Auckland City, New Zealand Vector NZ Full time

    Contact Centre Consultant Full-time Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and...

  • Contact Centre Consultant

    5 months ago

    Auckland City, New Zealand Qantas Airways Limited Full time

    Play your part in delivering memorable customer experiences - Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role - Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...

  • Contact Centre Consultant

    7 months ago

    Auckland City, New Zealand Madison Recruitment Full time

    Madison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...

  • Contact Centre Consultant

    7 months ago

    Auckland City, New Zealand Madison Recruitment Full time

    Madison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...

  • Contact Centre Consultant

    4 days ago

    Auckland, New Zealand Qantas Full time

    Job Description Play your part in delivering memorable customer experiences Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role Hybrid working environment We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust.Ultimately, our service should make people feel at...

  • Contact Centre Consultant

    2 days ago

    Auckland, New Zealand Qantas Full time

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Contact Centre Consultant

    5 days ago

    Auckland City, New Zealand Qantas Full time

    **Company Description** Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary...

  • Contact Centre Service Consultant

    1 week ago

    Auckland City, New Zealand ANZ Banking Group Full time

    **Req ID**: 84514 **Department**: NZ Personal Banking Contact Centre **Division**: New Zealand **Location**: Auckland Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Contact Centre Service Consultant

    7 days ago

    Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Department: NZ Personal Banking Contact CentreLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Service Consultant in...

  • Contact Centre Service Consultant

    6 days ago

    Auckland, New Zealand Anz Banking Group Full time

    Req ID: 84514Department: NZ Personal Banking Contact CentreDivision: New ZealandLocation: AucklandKo Matou - About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo...

  • Contact Centre Service Consultant

    8 hours ago

    Auckland, New Zealand Anz Full time

    Ko Matou - About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo Te Turanga - About The RoleAs a Service Consultant in our Contact Centre, you'll play a key role in...

  • Contact Centre Service Consultant

    7 months ago

    Auckland City, New Zealand ANZ Banking Group Full time

    **Req ID**: 58216 **Department**: NZ Personal Banking Contact Centre **Division**: New Zealand **Location**: Auckland Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial...