Contact Centre Consultant
2 weeks ago
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.Why work with TSA?Competitive Salary Package + Kiwi SaverThis role is based in Auckland, New ZealandRemote Work Set Up – full time working from your home officeOur #TSAWays are what we are all about. Think of them as the vibeComprehensive training, with ongoing coaching and developmentA vibrant and rewarding recognition program - We love to celebrate our peopleWe are proud of our fun, friendly and supportive team environmentJob DescriptionResponsibilitiesOur Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.What will a normal day look like?Receive and assess customers queries via phoneUnderstand the customers concerns to determine the most appropriate approach for resolutionWork with other departments collaboratively to achieve a resolutionRespond and resolve customer concernsThis role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday.QualificationsCore Competencies:Strong verbal communication skills, with the ability to deliver responses in a clear, confident, and professional mannerAbility to understand and interpret verbal communicationStrong technical abilityAbility to work with other departments to achieve a resolution for customersStrong interpersonal skillsAttention to detail and accuracyProfessionalism when dealing with internal and external consumersAbility to work at pace and deliver to targets and SLABasic Qualifications:Previous experience in a voice contact centre role, ideally in a complex industryPrevious experience in customer serviceAirline industry experience an advantageHit the "I'm Interested" button to apply today
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Contact Centre Consultant
3 weeks ago
Auckland, New Zealand Tsa Group Full timeTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...
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Contact Centre Consultant
3 weeks ago
Auckland, New Zealand Tsa Group - Australia Full timeCompany DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences...
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Contact Centre Consultant
2 weeks ago
Auckland, New Zealand Tsa Group Full timeTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...
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Contact Centre Consultant
2 weeks ago
Auckland, New Zealand Tsa Group Full timeTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...
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Contact Centre Consultant
3 weeks ago
Auckland City, New Zealand TSA Group Full time**Company Description** Who are we?** TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create...
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Contact Centre Consultant
6 months ago
Auckland City, New Zealand Qantas Airways Limited Full timePlay your part in delivering memorable customer experiences- Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role- Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...
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Contact Centre Consultant
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Auckland City, New Zealand Vector NZ Full timeContact Centre Consultant Full-time Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and...
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Contact Centre Consultant
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Auckland City, New Zealand Qantas Airways Limited Full timePlay your part in delivering memorable customer experiences - Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role - Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...
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Contact Centre Consultant
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Auckland City, New Zealand Madison Recruitment Full timeMadison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...
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Contact Centre Consultant
6 months ago
Auckland City, New Zealand Madison Recruitment Full timeMadison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...
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Contact Centre Service Consultant
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Auckland, New Zealand Australia And New Zealand Banking Group Limited Full timeCustomer Service Consultant, New Zealand Contact CentreDepartment: NZ Personal Banking Contact CentreLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
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Contact Centre Service Consultant
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Auckland City, New Zealand ANZ Banking Group Full time**Req ID**: 58216 **Department**: NZ Personal Banking Contact Centre **Division**: New Zealand **Location**: Auckland Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial...
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Contact Centre Manager
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Auckland City, New Zealand FUJIFILM Full timeFull-time, permanent position - Excellent staff benefits - Internationally renowned and global industry-leading company **About FUJIFILM Business Innovation** FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. We have pioneered numerous technologies since being...
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Contact Centre Manager
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Auckland City, New Zealand JUCY Full timeWe've got cars campervans and motorhomes across Australia and New Zealand and we are all about our customers and them having the trip of a lifetime. If managing people is your passion then we have the role for you. We are looking for a passionate and experienced Contact Centre Manager to join our team at JUCY Headquarters. The successful applicant will...
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Auckland, New Zealand Australia And New Zealand Banking Group Limited Full timeCustomer Service Consultant, New Zealand Contact CentreDepartment: NZ Personal Banking Contact CentreLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
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Contact Centre Representative
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Auckland City, New Zealand SkyCity Entertainment Group Full timeCome join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...
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Pacific Contact Centre
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Auckland City, New Zealand The Fono Full timeAre you positive, friendly and fun? Then come join The Fono family as part of the Pacific Contact Centre team. Develop your career and make a difference in Pacific well-being based at the Regional Office - Sylvia Park. **About the Role**: This particular role supports The Fono’s 4 Medical Practices, 3 Dental Practices, Mental Health Clinical Specialists,...
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Contact Centre Superstars
2 months ago
Auckland City, New Zealand Oneflick Full timeInbound, Outbound and Customer Services roles - Fantastic company - Great team environment If you are looking for a contact centre role where you can utilize your customer services skills already gained in either a face-to-face or phone environment, we would love to hear from you. We are working on a few exciting opportunities within a well-known...
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Team Leader Contact Centre
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Auckland City, New Zealand JUCY Full timeWe've got cars, campervans and motorhomes across New Zealand and Australia and we are on the lookout for one seriously talented individual. Are you passionate about helping people? Are you able to think on your feet and solve problems? If you are proactive with great attention to detail and want to ensure customers have a fantastic experience and you are...
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Contact Centre Manager Nz
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Auckland City, New Zealand National Storage Full timeIt’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australasia for all things storage. Due to an internal promotion, we have an exciting opportunity for a New Zealand Contact Centre Manager to join our rapidly growing, ASX 200 listed company with 220+ Centres located across...
