Reporting & Analytics Customer Support Analyst

7 months ago


Auckland City, New Zealand Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

About the Role

Key Areas of Responsibility:
- Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework.- Responsible for collaborating with clients to: identify, define, and clarify business requirements; translating customer needs into efficient reports and configurations that conform to best practices.- Implement and drive methodologies to resolve configuration inefficiencies in different areas including, but not limited to reports, integrations and custom setups.- Working closely with customers and implementing partners to understand gaps in current report output and configure solutions in a standardized fashion.- Regularly contribute to the knowledge base (KCS) to improve resolution effectiveness.- Balance ownership of existing workload while solving new issues timely.- Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.- Contributing to the documentation, QA, and organization of our analytics tooling.- Track and manage performance improvement opportunities to prioritize efforts across the Support, Operations and Development organizations.- Identify, analyze, and interpret trends or patterns in internal metrics and log data.- Uncover process gaps and work cross-functionally to formulate plans to improve system performance and reliability.- Participate in our 24x7 support global coverage plan.

About You

Basic Qualifications:
- 3+ years of experience in data/reporting analyst role, customer support, system performance, and/or other relevant work experience.

Other qualifications- Bachelors Degree in one of the following: Computer Science, Information Management, Statistics or Business.- Proven experience in technical support or a related role, preferably with exposure to Workday Report Writer, Prism Analytics or other analytics platforms.- Bilingual in Japanese and English (Fluency in Speaking, Reading and Writing required)- Excellent problem solving and troubleshooting skills and successful track record of managing multiple urgent priority issues concurrently-
- Strong analytical skills with a proven ability to collect, organize and analyze significant amounts of information to drive product improvement initiatives.- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.- Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.- Demonstrated customer service experience and/or strong interpersonal skills.- Ability to work collaboratively in a fast-paced and dynamic environment.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process


  • Nz

    6 months ago


    Auckland City, New Zealand AMP Full time

    **JOB DESCRIPTION**: **About the role** We are seeking a passionate and driven Māori law graduate to join AMP for a 2-year fixed-term opportunity to support the wider Legal & Governance team with the implementation of initiatives which drive business strategy. The successful Graduate Lawyer can expect to be supported with their professional legal studies...

  • Marketing Automation

    1 month ago


    Auckland, New Zealand Amp Full time

    Who we are – Ko wai matouAt AMP we help Kiwis create their financial futures. We do this by providing KiwiSaver, Wealth Management and General Insurance solutions. We are a committed and high performing team of people who are dedicated to helping our customers to save for retirement and to make smart choices about their investments and insurance.Te...


  • Auckland, New Zealand Fusion5 Full time

    Data and Analytics Senior Reporting Developer AnalystFusion5 is in an exciting time of growth, and we are looking for a talented and highly engaged Senior Reporting Developer Analyst to join us in either Auckland or Melbourne. In return for your skills, you'll be valued for your input and join a team like no other!We have a very successful track record in...


  • Auckland, New Zealand Fusion5 Full time

    Fusion5 is in an exciting time of growth, and we are looking for a talented and highly engaged Senior Reporting Developer Analyst to join us in either Auckland or Melbourne. In return for your skills, you'll be valued for your input and join a team like no other! We have a very successful track record in delivering business solutions to support our fast...


  • Auckland City, New Zealand Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Auckland, New Zealand Momentum Consulting Full time

    Business/Systems Analysts (Information & Communication Technology)Full timeA golden opportunity for a Senior Reporting Analyst to join one of New Zealand's best-loved organisations in an exciting and varied fixed-term role.Auckland, Wellington, or Christchurch based12 month fixed-term roleHomegrown kiwi organisationOur client is looking for a passionate...


  • Auckland City, New Zealand Genesis Energy NZ Full time

    Reference #- 25766- Posted on- 03 Sep 2024- Closes on- 15 Sep 2024 12:00- Location(s)- Auckland Office, Hamilton Office- Expertise- Analyst- Job level(s)- Experienced- Work type(s)- Permanent full-time- Drive impactful changes to sustainability reporting across our organisation - Take ownership of shaping and innovating organisational ESG (Environmental,...


  • Auckland City, New Zealand Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** - Kia Ora - _Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo,...


  • Auckland City, New Zealand ANZ Banking Group Full time

    **Req ID**: 60432 **Department**: Tech Wholesale & Enterprise Delivery (NZ) **Division**: Technology **Location**: Auckland Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...


  • Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District **Location**: Wellington Regional Hospital **Service**: Business Intelligence & Analytics **Contract**: Permanent, full-time **Salary**: $60,000 - $80,000 Kōrero mō te tūranga - About the role We are searching for a Reporting Analyst to join our Reporting Team at Capital, Coast...


  • Wellington City, New Zealand Capital & Coast District Health Board Full time

    **_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_** Location: Wellington Regional Hospital Service: Business Intelligence & Analytics Contract: Permanent, full-time **Salary**: $60,000 - $80,000 **Kōrero mō te tūranga - About the role** We are searching for a Reporting Analyst to join our Reporting Team at Capital, Coast...

  • Reporting Analyst

    6 months ago


    Wellington City, New Zealand New Zealand Government Full time

    **Role Type**: Permanent, full-time **Location**: Wellington **Salary Band**: $82,817 to $96,726 depending on skills and experience Kōrero mō te Tūranga - About the role We have an exciting Reporting Analyst role within the Digital Portfolio Office. The role will provide you with the opportunity to provide high quality coordination, portfolio analysis...

  • IT Support Analyst

    6 months ago


    Auckland City, New Zealand Clemenger Group Full time

    About Us Join Omnicom Group - New Zealand's largest group of marketing services agencies and become a key player in our dynamic, fast-paced environment. We are looking for an IT Support Analyst to join our supportive team and contribute to the success of our organisation. Working across Clemenger Group agencies and reporting to the Chief Information Officer...


  • Auckland City, New Zealand Downer Group Full time

    **Te **kōwhiringa | The Opportunity** Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, and...

  • Senior Accountant

    2 weeks ago


    Auckland, New Zealand Amp Group Full time

    At AMP we help Kiwis create their financial futures. We do this by providing KiwiSaver, Wealth Management and General Insurance solutions. We are a committed and high performing team of people who are dedicated to helping our customers to save for retirement and to make smart choices about their investments and insurance.Te whakaute hei paparahi, kia toitu...


  • Wellington City, New Zealand New Zealand Government Full time

    Reporting & Evaluation Analyst | Wellington City **Position Type**: Permanent Full time Te whiwhinga mahi/The Opportunity As the Evaluation and Reporting Analyst supports the Senior Analyst in the design and development of evaluation and reporting systems and processes to determine appropriate and effective learning metrics. **Duties will include but are...


  • Auckland City, New Zealand Heineken International B.V. Full time

    As DB's Sales System and Reporting Analyst, you will bring a strong background in sales systems and data analysis, playing a key role in empowering our sales team with valuable insights. Your expertise will drive data-driven decision-making, helping shape strategies that fuel success across the business. Key Accountabilities: - Act as the superuser for...


  • Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Large-scale data enviornment work with some of the largest in the country - Access to Google training and professional development Good base salary + bonus + benefits including team discount card **Ready to make an impact? We’re looking for a Senior Data Excellence Analyst to join our Analytics & Insights team here in Aotearoa reporting to our Chapter...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that...

  • Catalog Analyst

    3 months ago


    Auckland City, New Zealand Parrot Analytics Full time

    **We love content. We believe in the magic of content, and its impact on people's lives.** We are a big data and data science company that empowers media companies, brands and agencies to understand global audience demand for television content. Wielding the world’s largest audience behaviour data sets, the company has developed the world’s only global...