Contact Centre Supervisor

4 months ago


Wellington Central, New Zealand Madison Recruitment Full time

**About the role**

We are seeking multiple Supervisors with exceptional organisational skills to look after a large team of Customer Service Officers.

Employed by Madison and based onsite in our client’s office, you will be our eyes and ears on the ground whilst supervising a wider Madison team. You will work closely with the Madison Business Partners to ensure the smooth day to day running of the office. This role is an excellent opportunity to gain experience in a large government organisation whilst developing your leadership skills.

**Assignment Details**:

- Starting 26th February to end of June, with possibility to extend further
- Wellington CBD location
- Full-time, 40 hours per week
- 9:30am - 6:00pm Monday to Friday
- $36 per hour and 8% holiday pay
- Full training and support provided during your assignment

**Duties**

Based on site, you will be available to assist with queries and escalations from the team whilst creating and maintaining a happy, high performing culture. Key tasks will include:

- Reporting on performance and supporting delivery of the teams’ work tasks
- Assistance with training and coaching
- Roster and schedule assistance
- Utilising tools available to monitor daily results of set KPIs
- Completing administrative and customer service calls whilst identifying development needs and opportunities

**About you**

To be successful in this role you will be an excellent communicator who can manage multiple priorities whilst maintaining high accuracy and excellent customer service. You will have:

- Prior experience as a supervisor or in a role with senior responsibilities
- The ability to follow instructions and procedures with minimum direction
- Competency using multiple systems simultaneously
- A positive attitude and the adaptability to cope with change
- Ability to problem solve
- Reliability with strong integrity
- Good reporting ability with excellent organisational skills
- A professional, personable approach with the ability to build and maintain strong relationships



  • Wellington City, New Zealand New Zealand Government Full time

    Team Leader Contact Centre, Customer Experience and Analytics Team - Permanent, Full time Based in Wellington We are seeking a dynamic and experienced Team Leader to oversee our compact yet versatile Contact Centre. This unique role not only demands leadership in day-to-day operations but also strategic involvement in our modernisation...


  • Wellington City, New Zealand StraitNZ Full time

    Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait. **What is the role?** The Contact Centre...


  • Wellington City, New Zealand Vector NZ Full time

    Contact Centre Consultant - Inbound - Full-time - Engagement type: Permanent - Employee - Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation,...


  • Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Team Manager - Contact Centre** **CBD, Wellington Collections Contact Centre** **Te Haeata/The Opportunity** - Lead, support and inspire the team to deliver good outcomes - Build positive relationships - Great team environment Are you an experienced Leader that has the ability to be decisive and remain calm under pressure? The primary focus of this...

  • Data Entry

    6 months ago


    Wellington City, New Zealand Chandler Macleod Full time

    Are you looking for an exciting opportunity to kick-start your career in a dynamic and growing industry? Do you have a keen eye for detail, strong organizational skills, and a passion for accuracy? Look no further! Chandler Macleod is actively seeking motivated individuals to join our team as Entry-Level Data Entry Specialists or Contact Centre agents in the...

  • Ams/111 Call Centre

    4 weeks ago


    Wellington City, New Zealand Computer Concepts Full time

    **General information**: **Location** Wellington **Expertise** Contact Centre **Job Level** Experienced **Employment Type** Permanent full-time **Close Date** 16-Sep-2024 **Ref #** 57839 **Description & Requirements**: **AMS/111 Call Centre - Shift Supervisor** - As New Zealand's largest telecommunications and digital services company, Spark’s...


  • Wellington City, New Zealand ANZ Banking Group Full time

    **Req ID**: 59615 **Department**: NZ Personal Banking Contact Centre **Division**: New Zealand **Location**: Wellington Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’...


  • Wellington City, New Zealand ANZ Banking Group Full time

    **Req ID**: 43802 **Department**: NZ Personal Banking Contact Centre **Division**: New Zealand **Location**: Wellington Mō te tūranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’...


  • Wellington, New Zealand New Zealand Government Full time

    Order byGeneral Manager, Contact Centre and Digital Services, Wellington at Ministry of Social Development, Wellington - WairarapaAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to...


  • Wellington City, New Zealand New Zealand Police Full time

    **Intelligence Supervisor Transnational Organised Crime (TNOC)** - **Based in Wellington**: - **2-year fixed term secondment**: - **Applicants must reside in Wellington** **About us** The Transnational Organised Crime (TNOC) Strategy brings together 20 government agencies to tackle TNOC by setting out a framework for a coordinated, whole-of-system...

  • Supervisor - Registry

    3 months ago


    Wellington City, New Zealand New Zealand Police Full time

    **Supervisor - Information Registry** - **Based at Police National Headquarters, Wellington**: - **Permanent, Full Time**: - **Police Employee**: - **Nationally Advertised Vacancy** **About the role** The Supervisor - Registry is responsible for the management of information coming into and out of the New Zealand Police National Intelligence Centre...


  • Wellington City, New Zealand Chandler Macleod Full time

    Then this is your opportunity to work in a team aiming to make a difference for future generations of New Zealanders. Your responsibilities will include using a trauma informed approach, capturing and recording information in a Case Management System and maintaining complete, accurate and up to date information throughout the process. As a Contact and...

  • Facilities Supervisor

    4 months ago


    Wellington City, New Zealand New Zealand Government Full time

    University ServicesWellington Come and join The Estates Management team at the Massey University (Te Kunenga ki Pūrehuroa) on the Wellington Campus. About us - Ko wai mātou We are focused on maintaining and operating Massey's three campuses' amenities, buildings and grounds. We also run the Capital Projects (building related) for these campuses. The team...


  • Wellington City, New Zealand New Zealand Government Full time

    The opportunity As our new Contact and Dispatch Coordinator you will use your outstanding customer service and organisational skills to ensure a seamless experience across both our customer contact and dispatch functions. This is a fast-paced role offering development and variety where you'll: - triage and dispatch service requests to councils and crews -...

  • Supervisor - Warehouse

    6 months ago


    Wellington City, New Zealand Bridgestone NZ Ltd Full time

    **Supervisor - Warehouse** An opportunity exists at our Warehouse in Wellington for a Warehouse Supervisor to join our key warehousing operation. The Warehouse Supervisor will be responsible for maximising the efficiency of the Bridgestone warehouse and acts as an assistant manager to the Warehouse Manager on a day to day basis. **What you will be...

  • Enterprise Architect

    4 months ago


    Wellington City, New Zealand Contact Energy Full time

    Company Description **Te Tākinatanga | Our Story** At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered,...

  • Enterprise Architect

    4 months ago


    Wellington City, New Zealand Contact Energy Full time

    Company Description **Te Tākinatanga | Our Story** At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered,...


  • Wellington City, New Zealand DKW Recruitment Group Ltd Full time

    **CLICK HERE TO APPLY** **Description** DKW Recruitment Group is urgently looking for an 'Asbestos / Demolition Supervisor’ to start immediately! - Monday to Friday - 7:00am to 5:00pm **Responsibilities** - Lead and supervise an asbestos removal team to ensure safe and efficient project execution - Adhere to all health and safety practices and...

  • Centre Manager

    2 months ago


    Wellington, New Zealand Conductive Education Wellington Full time

    Conductive Education Wellington provides a unique service as an early childhood centre that offers conductive education and early childhood education to tamariki with motor disorders and other diverse needs. Our team is dedicated to providing care for the tamariki in a professional and safe manner, and supporting our early learners specific to their needs to...


  • Mount Wellington, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...